Business Improvement Project Manager

Job Title

Business Improvement Project Manager

Permanent, Full‑time, 35 hours

From £55,270 per annum (London weighted salary) or £47,920 per annum (regional salary), dependant on experience

10

London, Stratford or Manchester, Trafford

Agile worker: 20%‑40% of contractual hours to be worked from reporting office/working location (hybrid working)

8th March 2026

11th March 2026

Please  for the role profile Business Improvement Project Manager Role Profile.docx

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• Non‑contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits
• Employee Assistance Programme
• Many more…

• The successful candidate will report to one of the Senior Business Improvement Managers.
• You will need to have a proven track record of business/service improvement delivery, with a structured approach that uses continuous improvement and lean techniques to identify and deliver change.

• Successful delivery of a wide range of projects including Small & Medium Change and Process Improvement Projects.
• Driving our Process & Continuous Improvement agenda by delivering training and coaching for teams across the business, directly contributing to a highly professional centre of excellence approach.
• Support colleagues across the organisation to help them understand their own processes, identify waste & inefficiency and then use Lean tools and techniques to remove that waste & inefficiency, improving outcomes for customers both internal & external.
• Operate across all areas of L&Q, developing excellent relationships with colleagues in operational and support teams.

• A strong ability to actively listen, negotiate, challenge and influence at all levels.
• Ability to work collaboratively, but possess the confidence to make clear and reasoned decisions as required.
• Experience and understanding of developing continuous improvement activities in the wider business, including implementation of its cultural mindset.
• Extensive experience of designing and redesigning processes as well as identifying pain points for improvement.
• Strong ability to self‑manage goals, targets and outputs, required to deliver effective change with pace.
• Experience and understanding of implementing service redesign and Lean/Continuous Improvement techniques.
• A sound grasp of project management and change management techniques and have acquired demonstrable experience of delivery.
• The capability to quickly acquire in‑depth knowledge of L&Q’s business processes and systems.

• Process design.
• Project Management.
• Change Management.
• Lean & Continuous Improvement.
• Communication and influencing.

We’re one of the UK’s leading housing associations and developers. Founded on a simple belief: high‑quality housing is vital for people’s health, happiness and security. 250,000 people call our properties ’home’, and we serve diverse communities across London, the South East and North West of England.

People are at the heart of our business. Our success depends on employing the best people and getting the best from them, guided by core values and a behavioural framework that outlines expectations for all levels when representing L&Q.

We know that diversity and inclusion make us stronger. We’re a Disability Confident Leader (Level 3) and run a Recruitment Advocate scheme to ensure every step of our hiring process is fair, transparent and consistent.

When we recruit, we look at what really matters: your skills, experience and potential. If you require any reasonable adjustments at any stage during this process, including the application stage, please email

Sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

We are committed to creating an inclusive workplace and ending discrimination in all forms.