Workforce Optimisation Analyst
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-02-15
Listing for:
Pdsluk
Full Time
position Listed on 2026-02-15
Job specializations:
-
Business
Job Description & How to Apply Below
A customer service consultancy in Coventry is looking for a dedicated Workflow & Real-Time Analyst. This full-time role involves monitoring live contact activity to optimize service levels and resource planning while utilizing tools like Excel and Calabrio. Successful candidates will demonstrate strong analytical skills and a proactive communication style, thriving in a fast-paced environment. Join us in enhancing customer experience through effective management and insightful reporting.
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