Senior Data and Insights Analyst

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
** Senior Data and Insight Analyst
**** Join a team where
***** Purpose
* **** drives everything we do,
***** Ambition
* **** fuels our growth,
***** Trust
* **** builds our foundation, and
***** Respect
* **** shapes our culture.
** We're not just hiring we're inviting you to
** build the future
** with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
**
* Contract:

**
* * permanent
*
* Working hours:

35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
**** Salary: £47,000 - £54,500**
* * depending on experience and location.
**** Location****:
Open to London, Coventry, Manchester locations.
**** Reporting to:**
* * Lead Analyst
* By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment.
* Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
* As well as extensive opportunities for personal and career development.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

As part of a maturing diverse Analysis and Insight function, you will support the implementation and growth of a data led strategy within the Financial Ombudsman Service. As a Senior Data and Insight Analyst, you will be asked to lead on a number of key analytical work areas as part of a central analytical team with the primary aim of using your analytical and insight skills to support the organisation in making the best decisions from the best evidence.

This is a key role within our Analysis and Insight function, which will help us to drive evidence-based decisions across the Financial Ombudsman Service and build our capacity and capability across a range of analytical tools and approaches.
*
* What You’ll Do:

*** Delivering against your personal objectives, and your contribution to our commitments.
* Driving evidence-based decisions through analysis and insight, both reactive from the needs of the Service and proactive from your own initiative and business knowledge.
* Maintaining excellent business knowledge, alongside an understanding of a range of analytical tools, methodologies and approaches – with a key focus on systems thinking and integrative solutioning.
* Ensuring your analysis – and the data it is based on – is quality assured, documented and fit-for-purpose, seeking feedback and opportunities for continuous improvement.  Additionally, QA the analytical work of others in the wider team, when required.
* As required, leading on crosscutting analytical projects and supporting project work across the organisation where there are data analysis requirements.
* Making sure data is managed appropriately including access, quality and retention.
* Supporting, and mentoring other analysts in the delivery of their work streams.
* Delivering a fair and efficient service, that reflects the diversity of our customers and our people.
* To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
*** Minimum Criteria –
*** A strong record of impact through analysis, ideally in a large organisation that prides itself on customer service.
* Experience of leading and delivering a portfolio of analytical work – through your own analytical and problem-solving skills and supporting the analysis of others.
* The ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations, so your – and others’ analytical expertise drives evidence-based improvements.
* Knowledge (Math/Stats degree or aligned qualification preferred) and practical experience of a range of quantitative and qualitative analytical techniques, with expertise in several…