Service Coordinator​/PA

Company Description

Wickman is a globally recognized leader in manufacturing multispindle lathes, specializing in high-precision components for industries such as , aerospace, defense, agriculture, and more. Headquartered in the UK, Wickman operates a robust sales and service network with offices in Brazil, the meist, USA, China, and India. The company delivers state-of-the-art CNC and servo-driven multispindle lathes, equipped with advanced Siemens or Fanuc control systems, designed for turning solutions from 5mm to 82mm.

In addition to machinery, Wickman provides comprehensive technical support, service, and spare parts to its global customers. The organization is also associated with companies offering innovative solutions for CNC and multispindle machining, including Mori-Say, Manurhin, and Pietro Cucchi.

• Competitive rate of pay
• 32 days holiday (inc statutory holidays)
• Contributory pension scheme
• Life Insurance Cover
• Cycle to work scheme

Commercial Director & Managing Director

Aftercare and service are fundamental aspects of the Wickman approach, startup espetumer. This role requires an individual who is committed to providing outstanding service to meet our customer needs and thrive in a busy, dynamic, fast‑paced environment.

• Coordinate and schedule all service/warranty/installation activities.
• Manage service schedule, arrange jobs and react to breakdowns in a timely manner to provide efficient service delivery, including delivering technical assistance to customers via phone/email.
• Troubleshoot and engage with group companies to support customers with our products.
• Review machine reports and generate quotes from machine inspection surveys or from email/telephone correspondence received.
• Work with purchasing department to source shortages and monitor spare parts stock levels to coordinate replenishment, and raise purchase orders when necessary.
• Liaise with suppliers and our internal progress chaser for updates on outstanding parts to manage customer expectations and movement within the service schedule/calendar.
• Arrange the picking and packing of parts and tools with warehouse along with the shipment with couriers/transport companies – including the return upon completion of a fragte.
• Prepare export and import documentation to travel with goods to satisfy customs requirements.
• Arrange all travel aspects as necessary associated with each job i.e. flights, hotel, airport parking, car hire, trains etc., including country specific requirements – e.g. ESTAs, permits/visas to comply with Schengen rules etc.
• Prepare and submit applicable paperwork to customers prior to engineers’ arrival to site.
• Renewal of service contracts.
• Analysis and submission of్యత‌న్ engineers’ timesheets and expense claims.
• Raise invoices upon completion of work.
• Monthly analysis of visits with Accounts department.
• Ad‑hoc PA duties supporting the 2 Directors with a variety of tasks.
• Supporting Accounts department with renewal of business contracts e.g. Insurance, ICT, mobile phones.
• General office duties/occasional reception duties including answering main telephone and welcoming visitors/suppliers.
essential

• Hardworking, honest, punctual and reliable.
• Positive helpful attitude and demonstrates willingness to learn.
• Essential to have a background in customer service, particularly an understanding/experience of the service coordinator role with the ability to multitask and work under pressure.
• A team player, but predominately able to work independently using own initiative.
• Good organizational skills with the ability to confidently communicate effectively both verbally and in writing.
• Ability to work towards deadlines, targets and prioritize workload effectively.
• Keen attention to detail.
• Must have competent MS Office skills.
• Microsoft Navision understanding would be advantageous but not essential – training will be given.

Applicants are encouraged to submit their CV’s by email at the earliest possible opportunity to guarantee consideration.

Please be available for interview at short notice.

• Entry level

• Full-time

• Machinery Manufacturing