Business Analyst

Job Description:

Business Analyst
Company:
Envisage Recruitment Ltd
Contract Type: 6-month contract - Rollover

Location:

Hybrid (Gaydon / Remote)

Reports To:

Programme Lead
 
Purpose of the Role:
Support the successful integration of four Customer Experience (CEX) teams into a unified operating model. You will deliver robust process mapping to clarify responsibilities, establish new ways of working, and ensure effective delivery within the newly structured organization.

Key Responsibilities:

-Process Mapping:
Lead end-to-end process mapping across CEX functions and adjacent teams, including Regions/Markets and Enterprise teams.
-Documentation:
Collaborate with project leads to build a process inventory and document current and future state processes in AIRS (Business Process Management tool).
-Stakeholder Engagement:
Gather insights and validate process designs by engaging with stakeholders across various regions, brands, and functions.
-Optimization:
Identify duplication, inefficiencies, and specific opportunities for process improvement.
-Governance:
Clarify responsibilities and accountabilities for tasks, activities, sign-offs, and decisions (RACI).
-Integration:
Document hand-offs and interactions between teams across multiple processes.
-Org Design:
Contribute to detailed organization design, transition planning, and change impact assessments.

- Collaboration:

Work closely with Programme/Project Managers, People Partners, and Change Managers to ensure timely delivery.
 
Required

Skills & Experience:

-Technical:
Proven experience in business analysis and process mapping using tools like Visio, Lucidchart, Miro, or Signavio.
-Facilitation:
Strong workshop facilitation skills to drive discovery and validation sessions.
-Environment:
Experience in large-scale transformation programmes and navigating complex matrix environments.

- Soft Skills:

Comfortable with ambiguity, proactive, and able to work independently.
-Domain Knowledge:
Experience in automotive, digital, or customer experience (CEX) domains is highly desirable