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Workflow Analyst Customer Experience
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-01-11
Listing for:
Pdsluk
Full Time
position Listed on 2026-01-11
Job specializations:
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Business
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Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
A contact centre support company in Coventry is seeking a dedicated Workflow & Real-Time Analyst to enhance customer experience through effective resource management. The ideal candidate will monitor live activities, adjust staffing in real time, and produce insightful reports that guide operational decisions. Key skills include proficiency in Excel and experience with Calabrio. Join their dynamic team to make a significant impact on daily operations and deliver exceptional customer service.
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