Assistant Connections Coordinator Advanced Apprentice

The apprenticeship programme takes approximately eighteen months to complete, and you may spend some of your first few weeks being inducted onto the programme at one of our Training Centres.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

As a first step to your career in the energy industry, our Advanced Apprenticeship programmes are like no other! You’ll gain an insight into how we work at National Grid, understand what a career with us can offer, and receive some great rewards and benefits:

Upon successful completion of your 18‑month apprenticeship you will achieve a nationally recognised accredited qualification, Level 3 Business Administration Apprenticeship.

As an Assistant Connections Coordinator Advanced Apprentice at National Grid, you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network.

Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. The Customer Network Development (CND) team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. As an Assistant Connections Coordinator Advanced Apprentice, you’ll play a key role in driving this innovation and helping shape the future of energy connections.

Within this role you’ll gain experience in customer support and coordination including:

• Acting as the first point of contact for customer inquiries, delivering high‑quality service and managing expectations throughout the connection process.
• Supporting key steps in the connection journey, like tracking applications and supporting project delivery.
• Working with different teams including Customer Connections and regional teams to help organise customer meetings to keep everything running smoothly.
• Maintaining accurate system data and records, ensuring timely submissions to Ofgem and managing our internal platforms.
• Supporting the transition to Net Zero and RIIO‑T2 by helping improve data and contribute to customer strategy.

Stakeholder and site‑based meetings may occur in this role too, which may involve travelling to locations that are not your office base. Whilst you do not require a driving licence for this role, you will be required to ensure that you meet travel requirements such as travelling to Eakring etc. as required for training. This can be through means of public transport if you do not drive.