RPI Senior Analyst

Our OEM Client based in Whitley, Coventry is searching for a RPI Senior Analyst to join their team, Inside IR35. This is a 12‑month maternity leave cover contract position.

Umbrella Pay Rate: £34.27 per hour.

The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data‑driven decision making across all aspects of Parts and Accessories Revenue performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team; we aim to integrate data‑driven insight into our operations to drive highly bespoke and predictive customer service.

• Insight generation:
  You will have access to a strong pool of information based on the outputs of 1700 retailers worldwide. You will set the way we generate insights from our existing data capabilities in the Retail Performance Intelligence (RPI) team, combining data from multiple sources to generate new insights and identify correlations of events/activities to inform future action plans at retailer and market level.
  
  You will develop intelligence briefs for the team based primarily on our internal Retailer Benchmarking tool.
• Customer Retention Analytics:
  You will own the calculation of the retention metric as part of your insight generation responsibilities. Your methodical and collaborative approach combined with attention to detail will enable you to achieve global consistency in developing this metric and lead us towards increasingly insightful ways to measure how well we retain our customers.
• Product Development:
  As the RPI Intelligence lead, you will play an integral part in understanding data insights and how users interact with the data‑generation products. You will have full ownership of the “Ideas hopper” generated through feedback from Regions and Markets globally and/or by colleagues across the business, working in close collaboration with TCS, Systems and Data team to ensure on‑time delivery of agreed hopper items.
• Project Management:
  You must have project management experience to ensure a methodical approach toward on‑time delivery of stakeholder requirements, advancement of data capabilities with retail transactional data, and facilitation of integration activities to improve user journey integrations across the business.
• Other tasks:
  Monitoring, reporting and provision of trends and achievements at market level.

• Insight generation – identify data‑driven insights and opportunities with the aim to drive revenue and customer satisfaction in market and at regional level.
• Quarterly development of opportunities via the Intelligence tools/funnel to be shared with the Retail Performance Intelligence team.
• Document and cascade market feedback for product and intelligence requirements.
• Identify intelligence best practice based on results from agreed opportunities and present to relevant forums.
• Develop roadmap to achieve insight generation based on transactional data.
• On‑time retention reporting and insight generation enhancement of the metric.
• Product ownership – identify and document opportunities to simplify tools and processes (low‑performing activities) and present to relevant forums.
• Ultimate success measure is P&A revenue and customer satisfaction improvement for identified underperforming retailers.

• The wider BPI and R&L teams, including close cooperation with the Systems and Data team.
• Regional and Market P&A Commercial colleagues.
• GCS Finance.
• Digital.
• TCS.
• Market team members.

• Good interpersonal skills with the ability to form and maintain strong relationships across functions and in regions and markets globally.
• Experience delivering results through cross‑functional working.
• Skilled communicator able to convey complex concepts.
• Project management skills.
• Results‑oriented and organised with the ability to plan and deliver against deadlines and motivate others.
• Business analytics – knowledge of technologies, techniques and practices to manage complex datasets, analyse trends and summarise key…