Emergency Department Reception Supervisor

Overview

We are looking to recruit a receptionist supervisor to work with the emergency department  successful candidate will need to be available to work over the 7 days a week, days, evenings, nights and weekends shifts will be set on a 4 week rolling rota; however should you wish to apply for this role and have limitations in a working pattern please document this in the supporting statement.

• Book patients into the emergency department and make follow up outpatients appointments where required.
• Act as the first point of contact for dealing with routine enquiries and take action as necessary, liaising with others as appropriate.
• Communicate with staff, patients and/or external organisations using appropriate methods.
• Maintain both mutual and electronic filing systems and databases, as required by the department and trust policies, ensuring all documents are accurately and appropriately archived.
• Maintain an efficient and comprehensive administrative service, including photocopying, completing PDRs, and providing support to the Reception and other team members as requested.
• Utilise relevant Trust IT systems (e.g., ESR, Excel, TEAMS) to ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
• Assist with training new team members in Trust operational systems and department procedures.
• Oversee stationery ordering and other equipment, while monitoring and maintaining stock levels.
• Prioritise daily tasks to achieve timescales set and provide appropriate cover in the absence of other team members.
• Ensure relevant information is captured for overseas/private patients and manage the NHS 111 referral inbox, monitoring it regularly throughout the day.
• Create external referrals for NHS 111 referrals and ensure changes to clinics are administered in a timely and efficient manner.
• Support the Trust values and behaviours in daily work and contribute to a positive team environment.

• Excellent communication skills and a willingness to develop leadership and management capabilities.
• Experience in supervising reception staff and contributing to process improvements.
• Ability to work within a busy Emergency Department environment and collaborate with colleagues across the Trust.

• Please note sponsorship is not eligible for this post.
• Closing date:
  The advert will close as soon as sufficient applications have been received; please apply as soon as you are interested.
• The Trust is committed to Equal Opportunities; job sharing, disability considerations, and interview practices are described in the policy information.
• Pre-employment checks may include identity verification, right to work in the United Kingdom, and DBS checks (Standard or Enhanced). The cost may be charged to the employee and deducted from salary over the first 3 months at the current rate.
• All correspondence will be sent by email; please check your account regularly (including junk/spam folders).
• Trust
  
  ID may be used for secure submission of identity and right-to-work documents; original documents may be requested if required.
• UHCW NHS Trust is committed to environmental initiatives and values diversity, equality, and inclusion as part of its core ethos.
• Additional information about the Trust’s Values and Behaviours can be reviewed on the right side of the job description page.