Payroll Support Officer

We are looking for an enthusiastic Payroll Support Officer to help support the administration of NHS Payroll team. You will be based within our busy Payroll Department ensuring the delivery of a high quality service to our workforce and external organisations.

• Support the Payroll Team and Payroll Management ensuring all processes within the department are adhered to in a timely and accurate manner, working closely with Pensions, Human Resources, and Expenses.
• Assume day‑to‑day administration and maintenance of Payroll, Pensions and Expenses records to safeguard accurate and timely data approval and flow to ensure pay is accurate.
• Provide accurate information on request to Staff, Managers and external agents.
• Work independently and as part of a team.
• Open and date‑stamp all incoming posts, ensuring each item displays a valid assignment number and is approved by an authorising signatory in line with the Authorised Signatory List (ASL) requirements.
• Maintain accurate databases that record all incoming applications for parental leave and distribute these to the appropriate Officer.
• Respond to and accurately carry out requests for earnings details from employees, Managers and external agents, including mortgage providers, and provide statistical information to relevant parties.
• Monitor and maintain the electronic post box for all amendments and terminations, ensuring they are distributed to the relevant officer, raising queries for missing details/information directly with line managers, and informing Team Leaders about possible over/under‑payments.
• Ensure all paperwork is appropriately filed.
• Assist the office with the input of data as instructed.
• Be the first contact for payroll queries from employees and managers, ensuring accurate and timely response to routine and more complex queries, handling situations where staff or managers may become distressed.
• Provide excellent customer service when answering incoming telephone calls dealing with enquiries or forwarding to the relevant section.
• Provide general reception service for the Payroll department.
• Understand and decipher all alterations to E‑Roster payments that need to be amended, input and check claims accurately and timely.
• Adhere to policies and propose changes to working practices and procedures within the Payroll Support department, dealing with non‑routine queries and a range of procedures across Payroll as a whole.
• Assist and check elements on all New Starters entered onto ESR by Payroll Officers for accuracy.
• Manage voluntary deductions, such as Healthcare plans and Union Subs, ensuring appropriate authority is present and corresponding with external agencies accordingly.
• Create and input assignment sets within ESR for production of payslips for absentees and terminated employees.

• Strong numerical skills.
• Excellent communication skills.
• Ability to work methodically and with attention to detail.
• Conscientious team player who ensures high standards and a positive reputation.

• Eligibility for NHS pension and salary sacrifice schemes.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Note: Sponsorship is not eligible for this post.