Administrator, Healthcare Administration, Administrative​/Clerical

As part of your role as an administrator, you will assist with the provision of the Sexual Health Hub and contribute to the effective running of the clinics through the delivery of administrative tasks. In the role you will directly support the service by maintaining administrative systems and procedures including reception duties, back‑office support including minute taking, manage incoming calls from to the 'Single Point of Access' (SPA) and action as required and through direct patient contact.

The post holder will be proficient in the use of computerised systems for booking and tracking all types of patient appointments and patient electronic records, ensuring this function is co‑ordinated and updated accurately and in a timely manner and will work in conjunction with the clinical, non‑clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.

Whilst this role is based at West Orchards Shopping Centre, Coventry, there may be some requirement to travel to other bases including Rugby, Nuneaton and Leamington Spa on ad‑hoc basis. All base locations are easily accessible and are central to town/city centres.

• Reception desk duties including greeting and registering patients, booking appointments and handling general enquires from patients, other healthcare professionals and the public where appropriate.
• Use the Lilie patient management system to book, register and track patients through the service.
• To ensure telephone enquiries from the SPA are dealt with in a polite and courteous manner.
• To work in line with HCRG Care Group's organisational values and behaviours framework, in addition to maintaining our local and regional guidelines.
• Maintain a safe environment for patients, staff and visitors.
• To participate in service developments for the administrative team and support clinical teams where required.
• To support the Administration Team Lead in the day‑to‑day operational functions of the Sexual Health Hub and undertake any office duties to ensure the efficiency of the administrative service is maintained at all times.

• Educated to GCSE level or equivalent in Maths and English.
• Able to work collaboratively with others and form good working relationships.
• Mature and professional approach to Sexual Health issues when dealing with patients.
• Able to organise and prioritise own workload.
• Able to communicate effectively and in an appropriate manner with individuals and groups at all levels.
• Ability to multitask.
• Demonstrate a sound knowledge of administration/reception roles.
• Experience of working as part of a multi‑disciplinary team.
• Must be flexible in regards to evenings and weekends in accordance with the needs of the service including clinic outreach and spoke venues, and the ability to travel across the localities; car and Driving Licence would be desirable.

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can. As you'd expect, safeguarding and protecting the…