Property Resilience Coordinator

Property Resilience Coordinator

Temp job with possibility of temp to perm, located in Coventry, West Midlands. Hybrid working – 3 days in the office, 2 days at home (Wed and Fri 9am‑5pm), 36.25 hours week. Start ASAP for a 6‑month assignment. Pay £13.40 PAY.
42 Umbrella per hour.

• Provide efficient administrative support to the Property Resilience Team in the delivery of DMC day‑to‑day and repairs.
• Manage the end‑to‑end job delivery, highlight delays or issues and proactively seek resolution via contractors, escalating where appropriate to the Property Resilience Lead.
• Act as the primary point of contact for contractor-related chase‑ups and queries, and process payments for all managed contracts.
• Serve as a clear point of contact for any initial job chase or issue relating to core contractors; highlight contractors not accepting jobs within SLAs and address issues directly, escalating persistent problems.
• Actively track a job’s progress through the journey and take required actions to support completion with customer satisfaction.
• Monitor the inbox and ensure any work or inspection requests are ordered in a timely manner.
• Review daily WIP levels, highlight postcode areas where WIP is increasing and take appropriate action by highlighting to relevant contractor and partnership staff.
• Work with all contractors where required to achieve customer satisfaction.
• Liaise between CSC, Property Management Team and contractors to resolve any customer issues.

• Strong written and verbal communication skills.
• Exceptionally customer‑oriented and detail‑focused, with a passion for consistently delivering good outcomes.
• Highly effective individual capable of motivating, engaging with field‑based teams and contractors to deliver optimum performance.
• Very good team player.
• IT and Microsoft Word astute.
• Resilient and an eye for detail.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.