Reception​/Admin Support

Position Details

Coventry & Warwickshire Partnership Trust – Receptionist / Admin Support

Base: Caludon Centre Main Reception

Posts: 1 x Permanent 20 hours per week

Times: Monday to Friday 13:00‑17:00

Previous applicants need not apply

• Front‑of‑house greeting patients and visitors to the service
• Providing efficient and comprehensive administrative support to the admin team, clinicians and managers
• Answering calls on the busy main switchboard, taking messages and clinic room bookings
• Handling telephone calls, scanning documents and maintaining care records
• Data inputting using Care Notes and Systm One software daily
• Covering the main hospital reception area and providing general admin support to other services when required

• GCSE level education; NVQ or QCF in administration or equivalent experience
• Confident telephone manner, good IT skills and high‑level communication skills
• Attention to detail and sensitivity due to the nature of the service
• Organisational skills and ability to work independently and as part of a team
• Positive approach to change and supportive of service improvements
• Self‑motivated and enthusiastic individual wishing to pursue an administrative career in the NHS
• Finance and present a standard DBS check (postholder responsibility)

• Generous annual leave entitlement which increases during your time with us
• Excellent learning and development opportunities including apprenticeship frameworks, distance learning, internal training, coaching and mentoring
• Salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• Wellbeing support including an in‑house counselling service, external helpline and more
• Staff networks and support group

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services and are proud to serve communities across Coventry, Warwickshire and beyond.

We put people at our heart; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.