Administration Apprentice

Administration Apprentice

Join to apply for the Administration Apprentice role at University Hospitals Coventry and Warwickshire (UHCW) NHS Trust.

Location:

City of Coventry Health Centre, Stoney Stanton Road, Coventry, CV1 4FS
, Physiotherapy Department.

You will be the first point of contact for patients on arrival to the department, responsible for checking patients in, out and booking follow‑up appointments. Other tasks include dealing with telephone queries, building ERS referrals from GP surgeries, appointing, supporting the team and providing cover for other members of staff when on leave or off sick. Utilising the Trust’s IT systems and maintaining electronic databases.

You will need to prioritise tasks to achieve timescales set and meet departmental KPI’s.

• Respond to day‑to‑day enquiries referring to appropriate staff as necessary.
• Process allocated workload on a daily basis.
• Liaise with internal departments and, on occasion, external agencies where required.

Sponsorship not eligible for this position.

Working under full supervision at all times, the postholder will support trained staff in providing confidential administrative activities to meet the needs of the service in accordance with departmental, Trust and National standards, policies and procedures.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. It is renowned for being at the forefront of research and innovation.

Name: Donna Morris
Job title: Administration Manager
Email: