Team Lead, Entertainment & Gaming

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Compensation: $20–$24 per hour (based on experience)

About Archie’s

Archie’s Entertainment is a high‑energy, family‑focused venue dedicated to play, connection, and unforgettable experiences. Our Team Leads are the heartbeat of the venue. You’ll guide staff, ensuring smooth shifts, and making every guest feel welcome.

This is a frontline leadership role designed for motivated individuals who want to grow their skills in hospitality, customer service, and team management.

About the Role

Team Leads support daily operations by managing shifts, coaching floor staff, and maintaining high standards of safety, cleanliness, and guest experience. You’ll be the go‑to leader on shift, ensuring the venue runs efficiently and guests have a memorable experience.

This is an ideal role for someone with 2–3 years of retail, hospitality, or attractions experience who wants to develop leadership skills.

Key Responsibilities

• Lead shifts and oversee Floor Staff
• Support opening and closing procedures
• Handle guest inquiries, issues, and feedback professionally
• Mentor and train new staff
• Provide guidance on safety, operations, and customer service
• Support team morale and engagement
• Maintain cleanliness, safety, and operational standard
• Assist with birthday parties and events
• Ensure compliance with BC Employment Standards

What You Bring to the Team?

• 2–3 years of experience in retail, hospitality, food service, or attractions
• Leadership or key-holder experience is an asset
• Strong communication, teamwork, and problem‑solving skills
• Reliable, adaptable, and positive energy

  Why Work at Archie’s?

  • No minimum hours worked required for breaks
  • 4 Paid Mental Health days per a year after 3‑months to use at your discretion
  • Mental health support & free confidential counselling
  • Dental, vision, and prescription coverage (eligible employees)
  • Transit pass support for students or staff without a vehicle
  • Team‑building events, social parties, and celebrations
  • Fully stocked staff room with snacks and drinks
  • Family and Friends discount at Archie’s.

  Think you’ll be a good fit? Send your application to  with the job title in the subject line.

  Archie’s is committed to an accessible and inclusive hiring process. If you require an accommodation, you are encouraged to let us know. All requests are handled with care, respect, and confidentiality.

  All candidates must successfully complete a Criminal Record Check and Vulnerable Sector Check in accordance with BC provincial requirements before starting work.

  This includes:

  • A Criminal Record Check
  • A Vulnerable Sector Screening (required when working with children and youth)

  These checks are required for all roles, including management, administration, and floor staff. Archie’s is committed to fair and inclusive hiring practices. Having a record does not automatically disqualify someone from employment. Each result is reviewed individually.

  Archie’s is proud to be an equal opportunity employer. We are committed to building a team that reflects the diversity of our community.

  We do not discriminate based on:

  • Race, colour, or ancestry
  • Place of origin
  • Gender identity or gender expression
  • Sexual orientation
  • Age
  • Religion or belief
  • Disability (visible or invisible)
  • Family or marital status
  • Or any other protected ground under BC Human Rights law

  We believe everyone deserves to feel safe, respected, and valued ersity makes us stronger, more creative, and better able to serve our guests.

  Seniority level

  Mid‑Senior level

  Employment type

  Part‑time

  Job function

  Information Technology

  Industries

  Entertainment Providers

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