Manhattan WMS Support Analyst

Manhattan WMS Support Analyst

Join TEKsystems for an on‑site role support for the Manhattan SCALE WMS and Nulogy systems in the Chicago south suburbs. This position requires 5 days per week with flexible hours and occasional extended coverage during the first few months.

Provide Level 2 application support, troubleshoot issues, perform system health monitoring, configuration, integration, and workflow optimization. Work closely with subject matter experts to ensure smooth operations and successful enhancements.

• Act as the primary on‑site contact for WMS and Nulogy application support; troubleshoot Level 2 issues and upscale to SMEs as needed.
• Monitor system health, integrations, and device connectivity; resolve operational disruptions quickly.
• Collaborate with Manhattan SCALE and Nulogy SMEs to review business processes, assist with configuration changes, and validate optimization efforts.
• Support testing activities (unit, integration, UAT) for new implementations, enhancements, and patches.
• Develop and maintain process documentation, SOPs, and training materials; deliver end‑user training sessions.
• Perform data validation and reporting using SQL queries; support inventory reconciliation and data migration.
• Coordinate with IT Operations resources to ensure RF devices, printers, and Smart Factory sensors communicate properly with WMS and Nulogy systems.
• Participate in continuous improvement initiatives to enhance system performance and operational efficiency.
• Design and test WMS enhancements or extensions developed by software vendor or internal team.
• Participate in design reviews of enhancements and new implementations.

• High School Diploma or GED (or equivalent experience).
• At least 2 years of experience in WMS or manufacturing application support (Manhattan SCALE or Nulogy preferred).
• Strong troubleshooting and problem‑solving skills.
• Familiarity with warehouse operations and process flows.
• Basic SQL skills for data validation and reporting.
• Excellent communication skills for training and cross‑functional collaboration.
• Ability to work on‑site and interact directly with operations teams.

• Exposure to Nulogy platform and Smart Factory integrations.
• Understanding of EDI/API integrations and RF device management.
• Basic networking knowledge and familiarity with industrial equipment connectivity.
• Bilingual (English/Spanish) is a plus.

Competitive salary of $85,000‑$100,000 per year plus bonus, PTO, sick leave, 401(k) matching, medical, dental, vision, and company holidays.

Country Club Hills, IL – fully on‑site position.

Permanent, full‑time.

January 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.