Customer Support Specialist

Overview

About Martec:
Martec is a rapidly growing company that has over 60 years in the transportation industry and is the largest and most experienced single-source for intermodal and semi-trailer repair parts and supplies distributed to the Americas. This position is full-time, Monday - Friday, $21.00 - $23.00/hr we are looking to provide a great opportunity for the right candidate who is eager for opportunity and growth.

If you love meeting new people and are looking for a great company with internal upward mobility, please submit your resume for consideration!

The core responsibilities for this position include managing orders, inventory requirements, and adhering to company process controls and fulfilling customer orders. Our ideal candidate should have strong data entry skills and customer service skills. There are additional opportunities for advancement within our management team.

• Answer inquires via phone, email, and fax.
• Process orders placed by phone, email or fax accurately and timely.
• Ability to identify and resolve issues in regard to shipments or order processing.
• Respond to all inquiries in a professional and timely manner
• Build a rapport with each customer. Actively listen to customer’s requests and inquiries
• Handle each call until a resolution is reached; including follow-up to ensure the actions are completed.
• Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Must have strong written and verbal skills
• Must be able to multi-task
• High school diploma required; college degree or current enrollment highly preferred
• Strong data entry skills, alphanumeric preferred
• Experience with Microsoft Office
• Professional and customer friendly phone etiquette
• Strong organizational, interpersonal and communication skills
• Team-oriented mindset and strong work ethic
• Minimum 3 years office experience
• Ability to type 50+ WPM
• Prior experience with order fulfillment is a plus

• Affordable Medical, Dental, and Vision Insurance
• 401(k) + Company Match!
• Life Insurance/Accidental Death/Long-Term Disability – Company Paid
• Supplemental Life Insurance
• PTO After 30 Days
• Paid Holidays After 30 days
• Parental Leave after 6 Months of Hire
• Employee Assistance Program (EAP)

Employees are eligible to begin using insurance the 1st of the month following 60 days.

We are an EEO Employer that offers great growth opportunity and strives to promote from within those employees that share our same company values and exhibit a strong work ethic. If you are a perfectionist who loves alphanumeric data entry, is great at interacting with people, and feel you could represent our values at Martec each day to all our customers, please submit your resume for consideration!

Background check, physical exam, and drug screening will be required.