Office Beverage Route Representative

Overview

Make every stop count. Join a team that keeps workplaces running with exceptional coffee and tea service. As an Office Beverage Route Representative, you’ll deliver products, service equipment, and grow revenue while providing best-in-class customer care.

• Typical
  
  Work Schedule:
  
  Monday–Friday, 7:00 a.m.–4:00 p.m.; overtime when needed.
• Driving Requirements:
  Valid Driver’s License; successful completion of a DOT physical required.

• Deliver, replenish, and rotate coffee, tea, and related items on assigned routes.
• Maintain clean, fully operational equipment; complete at least one CQC (Cup Quality Check) daily.
• Ensure every customer on the daily schedule receives delivery and service as required.
• Handle invoices, inventory counts, and collections each route day.
• Grow Revenue per Stop by closing distribution gaps on core products, executing seasonal and LTO promotions, applying pricing updates, and merchandising beverage stations to standard.
• Identify inefficiencies, customer dissatisfaction, or opportunities; communicate promptly to the ASM (Area Sales Manager).
• Support the ASM with inventory cycle counts, warehouse duties, and customer matters as assigned.
• Learn brewing systems; perform basic repairs and adjustments.
• Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive satisfaction and loyalty; make additional sales calls when time allows.
• Assist with warehouse operations, accounts receivable collections, and customer service as needed.

• High School Diploma or equivalent required.
• Route delivery background is a plus.
• Customer service experience preferred; food service experience desired.
• Clean, reliable driving record.

• Mechanical comfort with hardware and software used in the field.
• Ability to assess customer needs and communicate clearly with customers and management.
• Commitment to company goals; sound business judgment and decisive action.
• Proactive problem identification; self-awareness of interpersonal impact.
• Relationship builder who works independently with minimal supervision.
• Growth mindset—spot new opportunities and act to expand business.

We practice pay transparency and maintain fair, competitive pay. Base compensation depends on experience and qualifications. We apply location-based salary adjustments; employees in higher-cost cities may receive a geographical pay premium determined by market data and local economic factors. If applicable, your specific pay will be discussed during hiring based on your work location.

• Benefits may include health insurance, retirement plans, and paid time off.
• Our PTO policy provides at least the hours and pay necessary to meet applicable state and local requirements where we operate.
• Questions on compensation or location-based pay? Please contact Farmer Brothers Human Resources.

Equal Opportunity Employer / Veterans / Disabled