Food Server - Part-Time; Guy Fieri's Kitchen and Bar

Overview

Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full‑time team members can choose from four different medical coverage levels, have an on‑site clinic, and a variety of dental, vision and voluntary benefits.

We’re investing in your future with enhanced tuition assistance, an all‑new student loan debt repayment program and other education benefits. New team members can begin reaping rewards after 12 months with full access to all educational programs after 24 months of continuous employment. Additional benefits include 401(k) with a company match, free parking, a wide variety of team member activities and free meals in our dining room while on shift.

• Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.
• Engages in friendly conversations with guests using the 10/5 rule, greets each guest entering the restaurant and uses the guest’s name at least twice during all interactions.
• Operates a cash register/POS system, rings proper amount, gives the correct change and accounts for all cash, charge and complimentary sales according to established procedure, maintaining integrity of all financial controls.
• Keeps the designated working area clean and organized, assists in maintaining cleanliness of the dining room and host stand area in accordance with health and safety standards.
• Recognizes Diamond and Platinum players and relays that information to the host or other team members to ensure appropriate service.
• Resolves service issues according to the service recovery toolbox.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.

• High school diploma, GED or comparable experience.
• Prior customer service in a fast‑paced environment preferred.
• Previous cashiering experience in a high volume restaurant preferred.
• Read, write, speak and understand English.
• Excellent customer service/communication skills.
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must meet professional appearance standards as prescribed by company policies.
• Must be physically mobile with reasonable accommodations.
• Must be able to respond to visual and aural cues.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to accurately and quickly process all cash transactions.
• Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register supplies, tables and chairs).
• Must be able to reach above and below the shoulder, grip small items, bend, stoop, and twist while handling financial transactions; stand and walk for up to four hours; use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas.
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
• Able to work in constricting areas.
• Able to tolerate second‑hand smoke, noise, bright lights.
• Must be able to maintain a neat and professional appearance and uphold the company appearance standards.

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid‑America Center, and Hilton Garden Inn are part of Caesars Entertainment’s expansive portfolio. We look to bring the best talent from around the area to serve the Council Bluffs‑metro area, providing excellent service and striving for greatness each day.