Claims Adjuster - Crop

Primary Details

Time Type:
Full time
Worker Type:
Employee
Responsible for delivering prompt and accurate claims service to policyholders and agents by completing field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies to ensure compliance with state and federal regulations.

• Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies
• Ensure compliant and cost effective application of crop policies by leveraging knowledge of insurance statutes and regulations and complying with state and federal regulatory requirements
• Build and maintain relationships with customers by providing timely and accurate policy service, answering questions and communicating adjustment determinations
• Accurately document, process and transmit loss information in order to determine potential damages
• Participating in quality control tasks, audits, risk assessments and field reviews
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Associate's Degree or equivalent combination of education and work experience

3 years relevant experience

Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver’s License

• Clearly and confidently convey information to a wide audience
• Build and maintain professional networks
• Effective verbal and written communication skills
• Work effectively under pressure; able to comply with tight deadlines
• Collaborate with internal staff and external customers
• Use relevant information and individual judgment to comply with organizational and legal regulations
• Make decisions and act in uncertain and ambiguous situations
• Satisfactory driving record
• Ability to self-start and self-motivate
• Establish and maintain effective, trusting and respectful relationships with others
• Complete tasks attentively and thoroughly
• High attention to detail
• Work independently with little to no supervision
• Communicate outside the organization and share information as a positive aid to achieve best practices and objectives

Bachelor's Degree or equivalent combination of education and work experience

• Experience working in agricultural and farming
• multi-peril crop insurance and/or crop hail claims experience
• general claims adjusting experience

• Strong working knowledge of crop insurance regulations, policies, procedures and best practices
• Working knowledge of Microsoft Office Suite

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it’s not just what we do that matters, it’s how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

Frequent (approximately 10+ trips annually)

Field agents:
Work is generally performed in both an office environment and remote external environments that may present exposure to adverse environmental conditions dependent on customer location. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Must be able to walk on uneven ground, climb, bend, stoop, use a step, crawl and/or kneel.

Incumbent may be exposed to environments that present hazardous weather, chemicals and/or animals. Incumbent must be able to lift up to 25 lbs.