Business Systems Engineer - CRM Specialist

Business Systems Engineer - CRM Specialist

Council Bluffs, Iowa

Groome Industrial Service Group is a growing company headquartered in Denville, NJ, providing specialty maintenance services nationwide for several industries including natural gas-fired power generation, shipping, manufacturing, pharmaceutical and aerospace. This position will be reporting into our Council Bluffs Iowa office.

Reporting to the Director of IT, the ideal candidate will be a hands‑on specialist to lead the design and build of our Dynamics 365 Sales environment from the ground up, shaping a brand‑new implementation that includes entity structures, forms and views, business process flows (BPFs), and an intuitive, efficient UI/UX for the core sales platform.

• Health and Safety is our #1 priority 24/7/365!
• Competitive wages - the salary range for this position is $80,000 - $100,000 per year.
• Paid time off, comprehensive health benefits coverage after 60 days of full‑time employment.
• 401(k) after the eligibility period with company matching component.
• Opportunities for growth and development in your career.
• Positive and safe work environments.

• Develop, configure, and customize Dynamics 365 Sales entities, forms, views, and dashboards.
• Design and implement Business Process Flows (BPFs) to support streamlined sales processes.
• Enhance UI/UX using out‑of‑the‑box tools and low‑code components.
• Implement business rules and conditional logic for form behavior.
• Collaborate with Business Analysts to translate requirements into technical solutions.
• Document configurations and provide knowledge transfer to internal teams.
• Stay current with Dynamics 365 and Power Platform updates and best practices.
• Contributing to and leading ad‑hoc projects, as necessary and assigned by your manager.

• University degree in Computer Science, Information Technology, Information Systems, or relevant field or equivalent experience and certifications.
• 2+ years experience with Microsoft Power Platform, including Power Automate, Dynamics 365 model‑driven apps (forms and views), and Dataverse.
• Experience with building, maintaining, and supporting workflows that support sales processes.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Some travel may be required to gather an understanding of existing business processes or facilitate project implementations.
• Preference given to Dynamics 365 certification holders.

Groome Industrial Service Group is an Equal Opportunity Employer.

E.O.E./M/F/Disability/Veteran