Community Based Lead Crisis Navigator - Iowa CCBHC

Overview

At Heartland Family Service, we are committed to building a culture that is trauma informed, values diversity and inclusion, and promotes innovation through diverse experiences in the workplace. The organization provides a one-stop approach to behavioral health through Certified Community Behavioral Health Clinic (CCBHC) services, including comprehensive, coordinated mental health and substance use services with person- and family-centered treatment planning. Care is accessible regardless of diagnosis, residence, or ability to pay.

If you believe in our mission of creating healthy families and communities, and enjoy a fast-paced, collaborative and team-oriented environment, Heartland Family Service may be the agency for you.

The Lead Crisis Navigator (CM III) provides senior-level leadership in mobile crisis response. This role handles the most complex cases, serves as a field lead in high-acuity calls, and mentors Navigation Peers. The Lead Navigator contributes to program development, interagency coordination, and quality improvement initiatives. This position requires minimal supervision, works within a team, and offers flexible weekday, evening/overnight or weekend coverage according to availability.

Wage is based on total years of relevant experience.

37.5 hours per week (Monday through Friday, 8:00 a.m. to 4:30 p.m.).

Click To See Benefits And Company Perks.

• Bachelor’s degree highly preferred.
• 5+ years progressive crisis or case management experience.
• Advanced training in crisis intervention, trauma-informed care, or de-escalation preferred.
• Demonstrated leadership, mentoring, and program improvement skills.

• Lead crisis field responses involving high-acuity clients (e.g., active SI/HI, psychosis, violent behavior).
• Mentor, train, and support Navigation Peers.
• Provide advanced case coordination and collaborate with clinical staff, law enforcement, and hospitals.
• Contribute to program development, quality assurance, and training initiatives as requested by supervisors.
• Represent the program in interagency meetings and multidisciplinary case reviews.
• Maintain a limited caseload of complex cases requiring intensive coordination.
• Follow up with crisis clients 24 hours post crisis and maintain an ongoing caseload for 30 days to follow.
• Maintain relationships with key community resources, and provide referrals to clients.
• Identify needs and goals for clients who are post-crisis and serve as ongoing intervention support.
• Document all case management correspondence.
• Ability to handle complex cases.
• Ability to be on-call during the workday; on-call requires answering and responding to crisis calls during daytime hours and ability to respond on-site within agency policy.
• Be dependable and punctual regarding scheduling and attendance.
• Refer to other Heartland Family Service programs and other community services as necessary either concurrent with services or for aftercare.
• Conducts outreach activities off-site with community partners.
• Identifies clients in the community in need of services.
• Refers, enrolls, and assesses clients in the community setting.
• Maintains clinical records, meeting established standards of timeliness and completeness.
• Is prompt and accurate in completing all required reports and other requirements.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio/visual media.
• Creates, maintains, and shares an appropriate and dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed remotely from home on the HFS remote worksite.
• Performs other program related duties as assigned.
• DENOTES ESSENTIAL JOB FUNCTIONS