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Customer Service Representative

Job in Council Bluffs, Pottawattamie County, Iowa, 51502, USA
Listing for: Western Capital Resources Inc
Full Time position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Retail Associate/ Customer Service
  • Retail
    Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below

Overview

Customer Service Representative / Loan Specialist at Payday Express – Council Bluffs, IA

Location: Council Bluffs, IA

Employment Type: Full-Time / Part-Time

Pay: Hourly + commission opportunities

Payday Express in Council Bluffs is seeking a reliable, customer-focused Customer Service Representative / Loan Specialist to join our team. This position plays a key role in helping customers access short-term financial solutions while delivering friendly, professional service in a fast-paced retail environment.

Responsibilities
  • Assist customers with loan applications, renewals, and payments
  • Clearly explain loan terms, fees, and repayment options
  • Verify customer information and documentation in accordance with company policies and state regulations
  • Handle cash transactions accurately and balance cash drawers daily
  • Answer customer questions in person and over the phone
  • Maintain accurate records and protect confidential customer information
  • Meet individual and store performance goals
  • Maintain a clean, professional, and welcoming store environment
Qualifications
  • High school diploma or equivalent
  • Strong customer service and communication skills
  • Basic computer and data entry skills
  • Ability to accurately handle cash
  • Detail-oriented and dependable
  • Ability to follow procedures and compliance requirements
  • Bilingual skills are a plus but not required
Schedule & Work Environment

Retail office environment; may include evenings and Saturdays; customer-facing, fast-paced role.

What Payday Express Offers
  • Competitive hourly pay plus commission incentives
  • Paid training
  • Paid time off and holidays (for eligible employees)
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