Customer Success Coordinator

At Power Tech, we don’t just maintain systems: we power progress. As a trusted provider of commercial, industrial, and residential maintenance, electrical, and generator services, we deliver reliable solutions that keep our customers up and running when it matters most. We’re more than just a team. Power Tech is a power house of innovation and reliability, driven by a mission to provide top-tier support to those who depend on uninterrupted power.

We’re a fast-growing company founded by entrepreneurs who value grit, innovation, and growth and built on the belief that people matter: our clients, our community, and most importantly, our team. At Power Tech, your skills are recognized, your ideas are heard, and your work makes a real impact. Join us and help drive the future of power solutions.

The Customer Success Coordinator is a key player in ensuring seamless daily operations, customer satisfaction, and effective coordination across teams. This role is responsible for managing administrative tasks, maintaining accurate customer and job data, supporting billing and scheduling, and serving as the primary point of contact for customer inquiries. The ideal candidate is highly organized, detail-oriented, and capable of multitasking in a fast-paced environment while consistently delivering exceptional, professional customer service.

Success in this position requires excellent communication skills, proficiency with digital tools, a problem-solving mindset, and the ability to collaborate across departments.

What We Offer:

• Company-paid medical insurance to support your health and well-being.
• Generous paid time off to recharge and relax.
• Six paid holidays for work-life balance.
• 401(k) with 4% company match to invest in your future.
• A thriving company that values integrity, hard work, and pride in a job well done.
• Career growth through hands-on training, professional development, and advancement opportunities.
• A collaborative and supportive environment where teamwork and continuous learning are encouraged.

What You’ll Do:

• Serve as the first point of contact for customer inquiries from both current and prospective customers via phone, email, chat, and in-person interactions.
• Deliver prompt, accurate, and professional responses with a customer-first mindset, addressing questions, concerns, and issues expediently.
• Manage a multi-line phone system, provide information, and route calls appropriately.
• Maintain ownership of customer issues from initial contact through resolution, including escalation of service issues to the appropriate team members and effective conflict resolution.
• Act as a liaison between customers and field electricians to relay messages, updates, and scheduling information.
• Collaborate with customers, vendors, technicians, sales staff, and department personnel to provide clear, accurate, and timely communication.
• Accurately enter, update, and maintain complete customer, job, and service data within CRM or field service management systems.
• Generate reports, summaries, and documentation related to program services and customer interactions.
• Assist with billing inquiries, process payments (credit cards, check logging), and support accounts receivable tasks.
• Maintain organized and accurate records to ensure consistency, compliance, and accessibility across systems.
• Leverage Microsoft Office Suite and other digital tools to support daily operations, administrative tasks, and departmental needs.
• Identify process gaps or inefficiencies and proactively suggest solutions to improve operational efficiency and customer experience.
• Support continuous improvement through feedback, cross-training, and independent learning.
• Meet or exceed customer satisfaction and performance metrics.

Required:

• 1–3 years of experience in customer service, front desk, or office administration (preferred).
• Experience in HVAC, plumbing, electrical, or skilled trades environments is a plus but not required.
• Strong customer engagement skills, including follow-up on estimates, scheduling, and addressing objections.
• Proven attention to detail in documentation, data entry, and written communication.
• Strong time management skills; able to multitask,…