Retail Customer Service Specialist; Shared

Retail Customer Service Specialist (Shared-Multiple Locations)

Join by applying for the Retail Customer Service Specialist (Shared-Multiple Locations) role at Sherwin-Williams.

$18.85/hr - $18.85/hr

The selected individual will work at Store #3060, located at 7430

E. Douglas Pt. Dr. S, Cottage Grove, MN 55016. This Full-TIme position at $18.85/hr (or based on relevant experience) involves working closely with wholesale and retail customers, determining their needs, answering questions about Sherwin-Williams products, and recommending solutions. Customer Service Specialists are expected to promptly resolve concerns, maintain product knowledge and visual standards, and meet store sales goals. Role includes handling customer contact (including minors), access to cash and merchandise, and requires review of criminal history for safety.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products as needed to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, if needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.

Life … with rewards, benefits and the flexibility to enhance your health and well-being.

Career … with opportunities to learn, develop new skills and grow your contribution.

Connection … with an inclusive team and commitment to our own and broader communities.

It’s all here for you… let’s Create Your Possible.

Qualified applicants with arrest or conviction records will be considered for employment in…