Retail Sales Associate/Customer Service
Listed on 2026-01-24
-
Sales
Retail Sales, Sales Associate/Assistant
Retail Sales Associate / Customer Service
Well Biz Brands, Inc.
- Costa Mesa, CA
We are looking for a retail sales associate / customer service professional who can positively change the lives of our clients in the wellness space. This role pays an effective $25 per hour based on meeting sales targets with spot benefits such as Amazon Gift Cards, free monthly massage or facial for MVP.
Additional Benefits- Discounted facial or massages for staff, friends and family.
- Be part of a 5-star oriented, friendly team.
- Paid training.
- Paid sick time based on hours worked.
- Pre-tax 401k retirement savings.
- Opportunity for professional growth into management with training from experienced staff.
- A genuine passion for helping people in the Wellness space.
- Sell the Elements Massage Wellness Program (WP), a no-hassle membership plan.
- Conduct client outreach (Phone/Text) for rebooking & WP enrollment.
- Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
- Great communication skills both written & verbal; comfortable engaging with clients and providing a welcoming guest experience, love listening to all new, established, and prospective clients.
- Ability to turn every incident of client criticism into a story of great customer service.
- Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
- Customer service in a spa‑like or similar environment preferred; catering experiences that distinguish value with attention, hospitality, and execution.
- Familiarity with modern office tools and systems; scheduling and payments processed with easy‑to‑learn computer programs.
- Driven to create the best work environment for employees and the best experiences for clients.
- Proficient with POS systems or scheduling systems (experience with Mind Body software is a huge plus).
- Ability to multi‑task and be flexible to work in a changing, dynamic environment.
- Self‑starter who takes initiative to keep productive and contribute to completing operational tasks.
- Attention to detail to ensure clients are booked accurately and charged correctly.
- Maintaining a clean environment in accordance with federal/local regulations and an organized & welcoming environment.
- Evening / Weekend availability.
- Interview preparation – learn high level about our offerings and be prepared to pitch membership during the interview.
During the interview, we expect you to be able to handle the common objections to becoming a member:
- I don't see myself using it.
- I don't have time.
- My schedule is unpredictable.
- I travel a lot.
- I can't afford it.
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.
Seniority level- Entry level
- Full-time
- Sales and Business Development
- Health, Wellness & Fitness
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