Retail Sales Associate​/Customer Service

Base Pay Range

$25.00/hr - $25.00/hr

If you're looking for a retail sales associate/customer service job where you can positively change the lives of clients in a meaningful way, then look no further! You will have the opportunity to earn an effective $25 per hour rate upon meeting sales targets and spot benefits for outstanding performance, including Amazon gift cards and free monthly massage or facial for MVP.

• Discounted facials or massages for staff, friends and family!
• Be part of a 5-star oriented, friendly team!
• Paid training
• Paid sick time based on hours worked
• Pre-tax 401k retirement savings
• Opportunity for professional growth into management with training from experienced staff.

• A genuine passion for helping people in the Wellness space
• Sell the Elements Massage Wellness Program (WP), a no hassle membership plan.
• Conduct client outreach (Phone/Text) for rebooking & WP enrollment

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Strong communication skills, both written and verbal, comfortable engaging with clients and providing a welcoming guest experience.
• Ability to turn every incident of client criticism into a story of great customer service.
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Experience in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for employees and the best experiences for clients.
• Proficient with POS systems or scheduling systems (experience with Mind Body software is a huge plus).
• Ability to multi-task and be flexible to work in a changing, dynamic environment.
• Self-starter who takes initiative to stay productive and contribute to completing operational tasks.
• Attentiveness to detail is a must to ensure clients are booked accurately and charged the correct amount.
• Maintaining a clean environment in accordance with federal/local regulations and an organized & welcoming environment to welcome our staff and guests.
• Evening/Weekend availability

We seek only those truly interested in making a difference and receiving training that will be beneficial for your career. Please review our offerings at  and be prepared to pitch membership during the interview. Prepare responses to common objections including:

• I don't see myself using it.
• I don't have time.
• My schedule is unpredictable.
• I travel a lot.
• I can't afford it.

©2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Purchasing

Industry: Retail