Boutique Manager South Coast Plaza

Job Description

As a Boutique Manager, you will be the heart of our operations, orchestrating sales activities to not only meet but exceed monthly, seasonal, and annual goals. Your leadership will inspire your team to achieve sales and IPT targets, while your strategic planning will bring our special events to life. You’ll maintain the exquisite image of Maison Francis Kurkdjian, ensuring our boutique reflects the luxury and elegance synonymous with our brand through impeccable merchandising and staff presentation.

You will empower your team with the tools and knowledge they need to thrive, from smart sampling techniques to the art of gifting. By meticulously monitoring business performance and analyzing results, you’ll identify growth opportunities and communicate key insights to regional leadership. Exceptional customer relations will be at the forefront of your daily activities, ensuring every client receives outstanding service and is integrated into our CRM system.

You’ll also take charge of the operational heartbeat of the boutique, including managing inventory, scheduling, and maintaining a pristine environment.

• Managing the execution of sales activities to meet and exceed monthly, seasonal, and annual sales goals by holding the boutique team accountable for sales and IPT goals.
• Completing weekly business recaps for Account Executive and Sales Director team.
• Planning, organizing, staffing, and executing special events. Partnering with Senior Regional Account Executive/Training Manager to schedule and execute in‑Store trainings/morning meetings for launches, promotions, company focuses, etc.
• Maintaining impeccable and luxurious brand image by monitoring proper product merchandising, staff presentation and the counter cleanliness and organization.
• Keeping boutique staff well informed and supplied with the proper tools for them to manage their daily business. Including smart sampling, wrapping ceremonies and the art of gifting.
• Monitoring business and analyzing results to recognize areas of opportunity, growth, and CRM opportunities to build and impact overall business while communicating with Regional Account Executive and Regional Sales Director on business trends, opportunities and boutique needs.
• Maintaining excellent customer relations and delighting the customer by providing outstanding customer service. Ensuring every client is placed into CRM system and monitoring team follow‑up.
• Consistently tracking daily business activity: sales, samples, and stock. Monitoring sales diversification to improve sales on items underperforming in North America and expectations.
• Developing professional expertise regarding MFK business procedures, product knowledge, and selling efficiency.
• Consistent utilization of MFK Backstage training app, ensuring courses are completed at 100 %.
• Responsible and available for store alarm calls, letting maintenance and contract workers in prior to store opening and remaining with them.
• Executing and maintaining operational management of the boutique; responsibilities of store not limited to but including:
  • Monthly/Quarterly boutique inventory
  • Quarterly visual change‑out and repair requests
  • Monthly schedule for store and team to be given to AE for final approval
  • Daily inventory and POS management, communication of needs to Account Executive

• 5+ years of prestige beauty, fragrance, and/or skincare sales and management experience at a boutique or freestanding store environment.
• Prior experience as Business Manager, Sales and/or Training.
• Passionate about MFK brand and its values, and able to convey this passion to the team and the clients.
• Empathetic and positive, results‑oriented, and with an entrepreneurial mindset to develop the business.
• Team player and strong listener, in addition to knowledge of how to recruit and build a high‑performing and collaborative team. Effective communication skills required.
• Must be able to network and build partnerships across all relevant levels. Resourceful and strong analytic skills for proactive problem solving and for improving store management continuously.
• Able to understand and maintain confidentiality of business…