Assistant General Manager, South Coast Plaza

Assistant General Manager, South Coast Plaza

The heartbeat of any brand is its people. The John Varvatos culture is full of passion, creativity, and rock n roll! With many opportunities for growth and career development, we are a company that has ambitious plans for growth, and each individual plays a vital role in achieving our goals. We recognize each individual's contributions and treat each other with dignity, respect, and fairness.

THE ROLE

We are seeking a motivated individual to join our Retail Management team. The Assistant General Manager supervises employees in the store, such as sales associates, stockroom workers, cashiers, and maintenance personnel. Other duties include achieving sales objectives, maintaining and achieving high operational standards, exceeding merchandising goals, building a highly motivated team, and furthering associates’ skills and clientele base.

Job Responsibilities:

• Learning, referencing and applying product knowledge information to recommend, select, and obtain merchandise based on customers' needs.
• Proactively seeking opportunities to up-sell and add-on additional merchandise, while enhancing the customer's experience, not overwhelming them.
• Assist with establishing, meeting, and exceeding sales and performance goals
• Building lasting relationships with customers and expanding the client book
• Co-managing sales team by continually motivating staff to exceed sales and productivity goals while setting the store standard in fostering a positive, upbeat and energetic atmosphere
• Connecting with customers and understanding their needs, such as documenting and communicating customer requests
• Accurately and efficiently facilitating and overseeing customer purchases and return transactions
• Watching for, recognizing, and handling loss prevention situations by displaying exemplary customer service
• Co-managing the daily operations of the store through monitoring and managing various levels of store staff
• Maintaining a knowledge of inventory, scheduling, setting sales goals, and training of sales associates
• Ensuring that store merchandising, windows, and visual displays are maintained and consistent with the brand image
• Maintaining clear, concise, and constructive communication lines open between sales team and corporate office
• Seeking out top talent for the sales team through networking and recruiting
• Maintaining employee relations, problem solving, and acting as a leader to the sales team
• Maintain a professional and positive work environment

Position Requirements

• Exceptional communication skills, written and verbal
• Strong work ethic and leadership qualities
• Ability to analyze sales reports and data to determine business needs and develop strategies
• Know how to trouble shoot, problem solve, and work well under pressure
• Ability to multi-task, prioritize, and manage team
• Strong organizational and customer service skills
• Resourceful, hands-on, and able to sense urgency

Education and Experience:

• Minimum 5+ years experience in luxury retail store environment
• Minimum 2+ years of luxury retail management
• Fluency or conversational level in a foreign language is a plus.

This is a fulltime position at an hourly rate of $25 - $26 USD/Hr, plus commission.

WHAT WE STAND FOR

• RESPECT: We treat our team, customers, suppliers, partners and planet with respect, always. We speak respectfully about and to others. We respect our customer's valuable time, and each other's. We work as a unified team and respect each other's differences
• RESOLVE: We are determined and we do not give up. We follow through on our commitments. We take accountability and face challenges with enthusiasm
• RAREFIED PASSION: We act with utmost integrity. We seek to continually improve and respond to feedback. We advocate for our brand, customer and product
• REFINEMENT: We pay fanatical attention to the details that make the John Varvatos difference. We strive to be exceptional in all we do.

BENEFITS

Your career matters to us and we will do what it takes to help you on your journey in life. You’ll be challenging yourself and your leadership. The opportunities will be there, and you’ll be working within an environment that rewards hard work and innovation.…