Assistant Boutique Director

Overview

Role Overview As a Delvaux Ambassador, the Assistant Boutique Director supports the Boutique Director in the overall management of the boutique, associates, merchandise, and customer service. This role is crucial for the development and optimization of boutique performance and profitability, ensuring excellence in boutique operations, client service, and brand promotion. The Assistant Boutique Director will be responsible for supporting all aspects relating to boutique operations and administration, including reporting, retail operations, stock control, security, and performance analysis.

A solid understanding of both front and back office boutique operations is essential to effectively support the Boutique Director in achieving sales objectives, maintaining high operational and merchandising standards, and fostering a highly motivated team.

• Boutique Performance and Sales Achievement
  • Co-monitor the achievement of sales targets and KPIs for the boutique.
  • Monitor visual merchandising and displays to maintain Delvaux brand image and boutique presentation.
  • Propose and manage initiatives in the Boutique according to the Delvaux Direction that will develop new clients, drive sales, and enhance the Delvaux presence in the marketplace.
  • Provide monthly and ad hoc reporting to the Boutique Director (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount) and propose corrective actions.
  • Support the effective running of the boutique.
  • Support the Boutique Director in motivating and coaching sales associates to meet assigned sales & productivity goals.
• Team Management and People Development
  • Support the Boutique Director in the management of the team to optimize personal and boutique performance and profitability.
  • Communicate and motivate the boutique team around the strategy and vision of the Maison and their collective and individual contributions.
  • Support the Boutique Director in conducting team meetings in their absence, ensuring that staff is aware of the targets and clients experience best practices.
  • Assist the Boutique Director in providing training to the team to reach their targets and support the coaching of staff to drive success.
  • Ensure the grooming guidelines are always followed within the team.
  • Contribute to creating a business-oriented approach and positive mindset in the boutique through team building and a supportive environment.
  • Support the Boutique Director with the annual performance management process to provide feedback for individual meetings and development plans.
• Boutique Operations and Administration
  • Support the implementation and adherence to all group, Maison, and boutique policies, procedures, and guidelines.
  • Ensure compliance with sales, financial, and security procedures as outlined by the Maison.
  • Supervise the boutique back office and administration, including invoices, commissions, etc.
  • Manage the stock inventory to ensure no discrepancies and communicate any stock issues to the management team and Head Office.
  • Communicate the delivery schedules to the team.
  • Create and monitor rotas in accordance with business needs and legal requirements.
  • Monitor the quality of the client database per sales associate and ensure daily traffic is counted correctly.
  • Ensure the boutique is properly maintained (light, furniture, etc.) and take corrective actions.
  • Support the effective utilization of the POS system and its inventory management functions.
  • Assist with daily, weekly, monthly qualitative and quantitative business reports as required.
  • Support in determining staffing needs and creating staff schedules to ensure appropriate store coverage and match to traffic.
  • Assist with all store administration in an accurate and timely fashion.
  • Support the Boutique Director in ensuring compliance with all internal control procedures, including maintaining inventory accuracy.
  • Maintain the highest standard of housekeeping and organization both on and off the sales floor.
• Client Relationship and Portfolio Development
  • Support the development and management of customer relationships and the customer database system.
  • Act as an Ambassador for the Delvaux Maison, promoting the brand to clients and partners.
  • Build and develop strong relationships with VIPs and top clients.
  • Ensure a highly professional client service within the boutique.
  • Support initiatives to build and develop a network of people who have an impact on local, national, and international luxury business to promote customer loyalty.
• Brand Promotion and Business Development
  • Support initiatives to develop the notoriety of the house and build brand awareness in the market, embodying Delvaux in the city.
  • Promote the culture of the brand internally and externally.
  • Ensure the store atmosphere upholds the brand image.
  • Assist in developing the store business plan, including marketing and promotional strategies to drive traffic and grow the customer base, with emphasis on the local market.
  • Stay aware of the local market and business environment, including…