South Coast Plaza Part-Time Store Associate

Madhappy South Coast Plaza Part-Time Store Associate

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its seasonal stores – previously located in New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site while sharing the brand’s DNA.

The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501(c)(3) non‑profit) and publishes Local Optimist, a print magazine.

We are looking to hire a part‑time store associate for Madhappy South Coast Plaza. In this position, you will be responsible for ensuring superior service to all customers, maintaining high‑standards of operations for the store, and representing what Madhappy stands for well. This role will report directly to our store supervisor and store manager and will be expected to work at our location opening in South Coast Plaza.

• Establish a constant focus on brand, continually driving engagement, knowledge and passion for the brand across the store team
• Welcome and connect with every customer by greeting, answering questions, directing customers to merchandise, and recommending styles to fit their personal needs
• Develop and nurture relationships with repeat customers, frequently engaging them pre‑ and post‑visits (communication on promotional events, follow‑up on purchases, just checking in!)
• Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly
• Maintain store aesthetics by ensuring product presentation is upheld; edging, making sure tags are tucked in, arranged by size, uniform in color, and that the garments are folded and hung properly
• Keep up the store appearance by cleaning fitting rooms, displays, wiping down mirrors, dusting, and maintaining organization
• Understand merchandising, product placement, product care and provide our customers with a friendly and seamless shopping experience
• Receive, return and transfer shipments, including online fulfillment and store‑to‑store transfers
• Work closely with the store manager to ensure constant communication amongst the team, and all operations are running in a smooth manner

• 1+ years of retail associate experience
• Must be available on weekends
• Preference for experience in fashion/apparel
• Previous experience working in a small team environment
• Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, if needed
• Ability to work the duration of the store opening, as needed
• Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers and team members
• Familiarity with the Madhappy brand and mission

• Can thrive in a high volume, high traffic start‑up environment
• Detail oriented and culturally aware
• Interest in fashion/apparel and mental health
• Honest & have integrity
• Ability to think critically and solve problems when they arise
• A digital awareness and interest, with an ability to comfortably navigate social media and e‑commerce sites

• Welcome gift :)
• Employee discount and early access to products

$18.00/hr