Luxury Sales Consultant

Overview

Attire: will be required to wear black slacks. If female a white shirt or blouse with back cardigan or blazer. If male, a white or black shirt, or polo and a back blazer. If no blazer for either, may be ok., but must look neat and polished.

Position Objective:

The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales.

• Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling.
• Achieve and exceed sales goals that are consistent with (client) Design Store sales objectives.
• Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value.
• Stay current with new product developments and market trends.
• Develop problem-solving techniques to handle customer issues.
• Maintain professional relationships with customers and colleagues.
• Assist in loss prevention through awareness and close attention to detail.
• Ability to merchandise using (client) Design standards and Directives.
• Follow all company and employee policies.
• Complete Daily Assignments (i.e. maintain a presentable sales floor and stock room in accordance to (client) Design standards, clean and organized store, etc.).
• Assist with receiving, checking in and putting away or displaying merchandise shipments.
• Follow and complete Management Directives as well as other duties assigned.
• Adhere to assigned schedule.
• All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest.
• Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data).
• Be proficient in clienteling (maintain client book, build prospects, thank you cards and follow-up).
• Prepare and participate in physical inventory and cycle counts.
• Use of security measures (alarms, locks, safe, etc.) effectively.
• Use of proper safety measures (lifting, use of ladders, cleanliness, etc.).
• Other duties and/or responsibilities as required or assigned.

• High School diploma required. College degree or equivalent a plus.
• Committed to excellence – quality driven.
• Customer Service and Sales oriented.
• Minimum of 2 years’ experience in a high-end luxury retail sales environment, preferred
• Proficient written and verbal communication skills.
• Ability to navigate a POS system
• Positive and productive work relationships

• Extensive standing and walking on concrete surfaces.
• Bending and stooping.
• Climbing a ladder.
• Lifting or pushing up to 50 lbs.
• When necessary, overtime may be required. As much advance notice as possible will be provided.
• Ability to work under pressure.

• Seniority level
  :
  Associate
• Employment type
  :
  Contract
• Job function
  :
  Sales, Customer Service, and Design
• Industries
  :
  Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry