Global Education Program Manager

Global Education Program Manager

Base pay range
: $150,000/yr – $200,000/yr

Phocas Software is a profitable, growing SaaS company that has built a category‑leading product and a loyal customer base. We are scaling globally and investing in programs that help customers adopt our solutions, unlock value, and become advocates. As the Global Education Program Manager
, you will design, launch, and evolve Phocas' global education and community ecosystem. You will create frameworks—certification, learning paths, forums, events, and advisory boards—that empower customers, partners, and employees to learn, connect, and succeed. This is a unique opportunity to build education and community into the foundation for long‑term customer value.

• Customer Adoption & Retention – well‑trained customers achieve value faster and renew at higher rates.
• Community Engagement – a vibrant, active community fosters peer learning, problem‑solving, and advocacy.
• Scalable Impact – education programs (certifications, learning paths) create durable frameworks that scale globally.
• Voice of the Customer – structured feedback loops from education and community programs inform product and strategy.

• Certification Programs – design, launch, and refine certification and recertification programs for customers, partners, and employees.
• Community Hub – redesign and relaunch the Phocas Community Forum, adding features and strategies to build active peer‑to‑peer engagement.
• Learning Paths – pilot role‑, industry‑, and persona‑based learning programs and refine them based on feedback.
• Events & Engagement – organize office hours, AMAs, round tables, and other formats to test and grow participation.
• Champions Program – establish a Champions initiative to empower advocates and encourage community‑led activities.
• Advisory Boards – explore and launch customer and partner advisory boards to deepen relationships and influence.
• Feedback Loops – run structured feedback cycles, communicating insights internally to shape product and strategy.
• Enablement – ensure all customer‑facing roles are equipped to clearly articulate Phocas use cases and value.
• Content Management – keep learning content current, experimenting with new formats to improve outcomes.
• Product Alignment – deliver training aligned to major product releases and onboarding initiatives.

• Proven experience in education, enablement, or community program management in a SaaS or technology setting.
• Strong program design and project management skills.
• Ability to build and launch scalable certification, training, or community initiatives.
• Skilled at cross‑functional collaboration, especially with Product, Marketing, and Customer Success.
• Excellent communication and storytelling abilities to engage customers and align internal teams.
• Data‑driven mindset with the ability to measure adoption, engagement, and satisfaction.

• Experience with learning management systems (LMS), community platforms, or certification technologies.
• Background in designing persona‑based learning paths or role‑based enablement programs.
• Familiarity with customer advocacy programs or advisory board facilitation.
• Track record of growing global participation in education and community programs.

We are a business planning and analytics company on a mission to help people feel good about data. We have been helping 2,300 companies turn complex business data into performance‑boosting results for over 20 years. Our culture remains startup‑rooted, fast, exciting, and fun while supporting career growth, wellness, and personal interests.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Apply now and help bring clarity to the world of financial data.

We do not accept unsolicited agency resumes.