MedTec Technician I​/II

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Responsible for working with key medical equipment customers for the cleaning, availability, inspection, and shipping of medical equipment.

Level I

• Alerts and facilitates the coordination of the units needing inspection; provides inspection updates to the Inventory Management System where required by customer requirements.
• Ensures inbound units needing repair are placed in the proper area and tagged with available information regarding the required repair.
• Alerts Inventory Control and client on customer equipment that needs to be repaired; coordinates the repair schedule and provides updates to the Inventory Management System.
• Cleans and maintains medical equipment; performs decontamination on medical equipment, where required by customer requirements.
• Conducts basic function testing of medical equipment, such as system power-ups (certain function test procedures involve the use of medical grade Air and Oxygen (O2) gases).
• Completes the necessary paperwork procedures associated with daily activities.
• Coordinates daily calls with the TEC office.
• Ensures all units have their original barcodes and that barcode label is accurate and readable.
• Ensures that all ship dates are met; follows established shipping and receiving procedures per Med Tec Warehouse Standard Operating Procedures (SOPs).
• Facilitates physical inventory counts, cycle counts and parts management; verifies actual counts are as indicated in Inventory Management System; ensures that cycle counts are conducted where required by customer requirements.
• Ensures that units allocated are units used for orders.
• Ensures warehouse technician check sheets are correct.
• Establishes, organizes and maintains warehouse area per Med Tec policies and procedures.
• Facilitates and assists with tradeshow staging and training on site as required.
• Reports any issues or discrepancies to management.
• Interacts with clients on inventory availability and allocation of inventory as required.
• May be responsible for track and tracing of small parcel shipments to Sales Representatives or hospital locations.
• Receives additional instructions and directions from Lead Med Tec Technicians, TEC office, Med Tec program and/or management.
• Performs other tasks/projects as requested by management.

Level II

• Performs all duties of a Level I Med Tec Technician.
• Troubleshoots and diagnoses issues with customer devices and equipment; adjusts, maintains and repairs customer devices and equipment; escalates to Lead Med Tec Technicians and/or management as necessary.
• Serves as point of escalation for communications with clients, Sales Representatives and/or hospital representatives as needed.
• Assists with training junior personnel; provides performance feedback to management.
• Performs other tasks/projects as requested by management.

Level III

• Performs all duties of a Level I and II Med Tec Technician.
• Alerts and facilitates the coordination of the units needing inspection; provides inspection updates to the Inventory Management System where required by customer requirements.
• Ensures inbound units needing repair are placed in the proper area and tagged with available info regarding the required repair.
• Alerts Inventory Control and client on customer equipment that needs to be repaired; coordinates the repair schedule and provides update to the Inventory Management System.
• Cleans and maintains medical equipment; performs decontamination on medical equipment, where required by customer requirements.
• Conducts basic function testing of medical equipment, such as system power-ups (certain function test procedures involve the use of medical grade Air and Oxygen (O2 gas)).
• Completes the necessary paperwork procedures associated with daily activities.
• Coordinates daily calls with the TEC office.
• Ensures all units have their original barcodes and that barcode label is accurate and readable.
• Ensures that all ship dates are met; follows established shipping and receiving procedures per Med Tec Warehouse Standard Operating Procedures (SOPs).
• Facilitates physical inventory counts, cycle counts and parts management; verifies actual counts are as indicated in Inventory Management System; ensures that cycle counts are conducted where required by customer requirements.
• Ensures that units allocated are units used for orders.
• Ensures warehouse technician check sheets are correct.
• Establishes, organizes and maintains warehouse area per Med Tec policies and procedures; assures cleanliness of warehouse area.
• Facilitates and assists with tradeshow staging and training on site.
• Reports any issues or discrepancies to management.
• Interacts with clients on inventory availability and allocation of inventory as required.
• May be responsible for track and tracing of small parcel shipments to Sales Representatives or hospital locations.
• Troubleshoots and diagnoses issues with customer devices and equipment; adjusts, maintains and repairs customer devices and equipment;…