Customer Service Specialist

JOB DUTIES*

*- Other duties may be assigned by the supervisor in support of departmental goals

• To perform this job successfully, an individual must have a positive attitude, understand how to provide a high level of customer service, and have excellent computer skills.
• Comfortable engaging in conversation both over the phone and in person.
• Display a positive attitude by sounding friendly, have an inviting personality and show initiative.
• Six months to one-year of customer service experience and/or training; or equivalent combination of education and experience.
• Excellent English communication skills, both verbal and written.
• The ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals is required.
• Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• This position requires consistent and punctual attendance.

Consistent with its obligations under the law, Segerstrom Center for the Arts will provide reasonable accommodation to any employee with a disability who requires accommodation to perform essential functions of their job.

• While performing the duties of this job, the employee is regularly required to walk; demonstrate manual dexterity while using hands to finger, handle, or feel, including heavy use of keyboard.
• Incumbent must also talk and/or hear.
• The employee frequently is required to stand; reach with hands and arms; and stoop, kneel, crouch.
• The employee must periodically lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

• The Ticket Services Department is a fast-paced and ever-changing environment.
• The noise level in the work environment may be above normal depending on on-going activities.

• Compensation Range:$20.00-$20.07/hour;
  Part-time, Non-Exempt.
• Time Off (Sick).

EEO-1 Statement:
Segerstrom is an equal opportunity employer to all, regardless of age, ancestry, association with a member of a protected class, bereavement leave, color, disability (physical, intellectual/developmental, or mental health/psychiatric.), exercising the right to family care and medical leave related to serious health condition of employee or family member, child bonding, or military exigencies, engaging in protected activity, gender identity or expression, genetic information or characteristic, marital status, medical condition (cancer or genetic characteristic), military and veteran status, national origin (includes language restrictions), pregnancy, childbirth, breastfeeding, or related medical conditions, Pregnancy Disability Leave (PDL), race (includes hairstyle and hair texture, religious creed (includes dress and grooming practices), reproductive health decision making, sex/gender, and sexual orientation.

Hourly range:
$20.00 - $20.07 per hour

Please include your resume as well as a cover letter containing your salary requirements as separate PDF attachments, indicating to which position you are applying.

Human Resources
600 Town Center Drive,
Costa Mesa, CA