Customer Service Rep

Utilities organization in Costa Mesa is in need of a Temporary Customer Services Representative to work in the Customer Services Department. The position will provide customer assistance on the phone, via email and in person, as pertains to initiating or disconnecting service, calls, and payment and billing issues.
This is an in-person, full-time assignment for an estimated duration of 2-3 months. Candidates will need to be available to work 8:00 am – 5:00 pm Monday through Thursday and 8:00 am – 4:00 pm on Friday.

Ideal Candidates will have:
Experience working in an office setting at a front desk counter
Experience taking customer payments
Excellent customer service ability
Ability to learn new work processes quickly
Ability to work on multiple tasks simultaneously
Experience in a government, utility, and public agency desirable, but not required

Example of Duties:

• Greets and directs visitors at the front counter; answers and routes general incoming telephone calls; transfer calls to appropriate employee/department.

• Answers customer questions and inquiries by phone, internet, in person, or in writing.
researches, resolves, and responds to customer billing, payment, or service concerns
using a variety of advisory data; and processes requests for all service orders accordingly.

• Serves as cashier; accepts and applies payments for water utility bills over the counter, via mail, online and/or electronic files; balances receipts; completes and routes balance sheets; prepares cash and check deposits for the bank; performs a variety of duties related to electronic funds transfer (EFT/NACHA); collects and processes deposits for construction water meters.

• Assists field staff by looking up account or meter information in the billing system.

• Explains and enforces departmental policies and procedures to the public.

• Collects and deposits money from the water vending machine, and tracks its usage.

• Performs appropriate opening and closing procedures for the lobby.

Must have MS Office experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.