Activity Ambassador_Costa Mesa

Position: Activity Ambassador_Costa Mesa Mainland
** Find Your Future in Paradise!
** Catalina Island Company welcomes all guests and visitors to our very special island.  Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.  We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.  The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration!

In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players.

The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s.

It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.

We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests.  Join a team that is as vibrant, dynamic, and unique as the island itself!
** JOB SUMMARY
** As an Activities Ambassador, you are responsible as the primary point of contact for guest seeking information and purchasing tour experiences.  This role is responsible for selling tickets across multiple tour products:
Motor & Ocean Tours, Descanso Canyon Activities and partner activities within Catalina Island Company.  This role provides knowledge, recommendations, and delivers outstanding customer service that enhances the guest experience.
** JOB RESPONSIBILITIES
** Job duties include, but are not limited to:
* Greet guests and serve as the first point of contact for tour inquiries
* Sell tickets for multiple tour offerings, packages, and upgrades
* Recommend tours based on guest interests, schedules, and preferences
* Clearly explain tour details, schedules, pricing, policies and inclusions
* Upsell add-ons, premium experiences, and upgrades when appropriate
* Answer guest questions and assist with reservations, changes, cancellations and rebooking per company policy
* Resolve guest concerns professionally and escalate issues when needed
* Provide accurate directions, check-in instructions and arrival guidance
* Operate ticketing and point-of-sale (POS) systems accurately
* Maintain accurate daily sales records and reconciliation
* Maintain strong knowledge of all tour offerings, routes and highlights
* Always represent the company professionally
* Maintain a clean, organized and welcoming sales area
* Other duties as assigned
** QUALIFICATIONS
* ** Previous sales, retail, hospitality, or tourism experience preferred
* Strong communication and interpersonal skills
* Comfortable engaging with diverse guests and handling high volume interactions
* Sales driven mindset with a focus on guest satisfaction
* Basic computer skills and ability to learn ticketing and POS system
* Ability to multitask and remain organized in a fast-paced environment
* Ability to work under pressure of high customer volume
* Must be able to work outdoors in varied weather and sea conditions
** DETAILS
* * Position Type:
Seasonal  Season Dates:
April-Octo…