Customer Service Rep

Senior Business Solutions Manager, Team Lead at Ultimate Staffing

Utilities organization in Costa Mesa is looking to bring on a Temporary Customer Services Representative. This role will work in the Customer Services Department. The position will provide customer assistance on the phone, via email and in person, as pertains to initiating or disconnecting water service, meter leaks, pressure calls, and payment and billing issues.

This is an in-person, full-time assignment for an estimated duration of 2-3 months. Candidates will need to be available to work 8:00 am – 5:00 pm Monday through Thursday and 8:00 am – 4:00 pm on Friday.

• Experience working in an office setting at a front desk counter
• Experience taking customer payments
• Excellent customer service ability
• Ability to learn new work processes quickly
• Ability to work on multiple tasks simultaneously
• Experience in a government, utility, and public agency desirable, but not required

• Greets and directs visitors at the front counter; answers and routes general incoming District telephone calls; transfer calls to appropriate employee/department.
• Answers customer questions and inquiries by phone, internet, in person, or in writing; researches, resolves, and responds to customer billing, payment, or water service concerns using a variety of advisory data; and processes requests for all service orders accordingly.
• Serves as cashier; accepts and applies payments for water utility bills over the counter, via mail, online and/or electronic files; balances receipts; completes and routes balance sheets; prepares cash and check deposits for the bank; performs a variety of duties related to electronic funds transfer (EFT/NACHA); collects and processes deposits for construction water meters.
• Assists field staff by looking up account or meter information in the billing system.
• Explains and enforces departmental policies and procedures to the public.
• Collects and deposits money from the water vending machine, and tracks its usage.
• Performs appropriate opening and closing procedures for the lobby.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

$27.20/hr – $29.29/hr

• Mid-Senior level

• Full-time

• Customer Service
• Air, Water, and Waste Program Management

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