Quality Assurance Engineer

Quality Assurance Engineer

Location: On-site | Full-Time (minimum 40 hours/week)

This role is ideal for a detail-oriented, proactive systems thinker with a solid foundation in manufacturing quality and a genuine curiosity to grow in quality systems and problem-solving.

The Quality Assurance Engineer plays a hands‑on role in customer complaint management, corrective action execution, internal audits, and document control
, partnering cross‑functionally to translate requirements—including applicable standards and certifications—into practical, effective controls
. Success in this role means reducing customer complaints, scrap, and rework through disciplined problem‑solving and sustained system improvements.

• Maintain the Customer Complaint Log, ensuring accurate tracking, evidence collection, and timely closure.

• Lead complaint investigations, including containment actions, product impact evaluation, and coordination of cross‑functional responses.

• Analyze and trend complaint data to drive actions that reduce repeat issues and overall customer complaints.

• Initiate and manage corrective actions arising from customer complaints, audit findings, and significant or repeat issues.

• Lead structured root cause analysis and countermeasure development using 5‑Why, Fishbone, 8D, and A3 methodologies.

• Verify effectiveness, ensure actions are appropriately scoped (correction vs. corrective action), and confirm proper documentation and closure.

• Support day‑to‑day ISO 9001 execution in partnership with the QMS Manager, maintaining audit‑ready records and logs.

• Serve as a point person for training system execution by helping ensure training records are maintained and supporting onboarding through coordination with department owners.

• Provide data and inputs for management review, including KPIs, complaint and CA status, audit results, training/onboarding metrics, and improvement actions.

• Coordinate the internal audit schedule, auditor assignments, and audit preparation activities.

• Participate in internal audits and issue reports and findings supported by objective evidence.

• Track audit findings to closure, trigger corrective actions when required, and trend results to identify systemic improvement opportunities.

• Support departments in creating and updating SOPs and work instructions, with emphasis on CTQs, acceptance criteria, and point‑of‑use clarity.

• Assist with document control activities, including revisions, approvals, release, obsolescence, and change communication.

• Reinforce linkage between updated documents, training requirements, and execution on the floor.

(AWWA, NSF, UL, BNQ, and Customer Specifications)

• Develop and maintain working knowledge of applicable industry standards and certification requirements.

• Support compliance activities by coordinating evidence and records, partnering with process owners, and supporting internal and external reviews.

• Manage external documents related to standards and certifications, ensuring current versions are controlled and changes are communicated to impacted functions.

• Participate in continuous improvement and Lean activities, including Kaizen events, A3s, and scrap reduction initiatives.

• Use data to prioritize improvement opportunities and reduce variation, scrap, rework, and customer complaints.

• Convert improvements into sustained controls through standard work updates, check sheets, and audit points.

• Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, or a closely related engineering or technical field, or equivalent experience.

• Strong problem‑solving, documentation, and cross‑functional communication skills.

• Working knowledge of manufacturing quality concepts and a willingness to learn ISO 9001, industry standards, and certification requirements.

• 2–5 years of experience in manufacturing quality, process engineering, continuous improvement, or a related role.

• Foundry or heavy manufacturing experience; exposure to Lean or Six Sigma methodologies.

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