McWane Ductile Ohio - Quality Assurance Engineer

McWane Ductile Ohio - Quality Assurance Engineer I

• Full-time
• Exempt/Non-Exempt:
  Exempt

McWane is an equal employment opportunity employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, disability, veteran or service member status, marital status, citizenship status or any other category protected by federal, state, or local law.

Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is usually required to sit. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, crouch.

The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and peripheral vision. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and outside weather conditions.

The noise level in the work environment is usually moderate.

Ideal Candidate

An ideal candidate for this Quality Assurance Engineer role is a detail-oriented, proactive systems thinker with a strong foundation in manufacturing quality and a genuine curiosity to learn and grow in quality systems. They’re eager to develop skills in customer complaint management, internal audits, document control, and leading corrective actions using structured problem-solving (5-Why, fishbone, 8D/A3). They enjoy partnering cross-functionally to translate requirements—including applicable standards and certifications—into practical controls (clear SOPs, effective verification, and data-driven actions that reduce customer complaints, scrap, and rework).

Essential Duties and Responsibilities include those listed below. Other duties may be assigned. This position is a full-time (minimum 40 hours per week) on-site position.

Customer Complaints

Maintain the Customer Complaint Log (tracking, evidence, closure).

Lead complaint investigations (containment, product impact evaluation, cross-functional actions).

Trend complaints and drive actions to reduce repeats and customer complaints.

Corrective Action (CA) System

Initiate and oversee corrective actions when warranted (complaints, audit findings, significant/repeat issues).

Lead root cause and countermeasure development (5-Why/Fishbone/8D/A3) and ensure timely closure.

Verify effectiveness and ensure actions are right-sized (correction vs CA) and properly documented.

ISO 9001 / QMS Support

Support day-to-day ISO 9001 execution with the QMS Manager; keep key logs/records current and audit ready.

Serve as a point person for training system execution, helping ensure training records are maintained and supporting onboarding by coordinating required training with department owners.

Provide inputs for management review (KPIs, complaint/CA status, audit results, training/onboarding status, and improvement actions).

Internal Audit Program

Coordinate the internal audit schedule, auditor assignments, and audit preparation.

Participate in audits and issue reports/findings with objective evidence.

Track findings to closure, trigger CA when required, and trend results for systemic improvement.

Documentation & Document Control

Help departments create/update SOPs and work instructions, emphasizing CTQs and acceptance criteria.

Support document control activities (revisions, approvals, release, obsolescence, change communication).

Reinforce point-of-use clarity and training linkage for updated documents.

Industry Standards, Certifications & External Documents (AWWA, NSF, UL, BNQ, etc.)

Learn and maintain working knowledge of applicable industry standards and certification requirements (e.g., AWWA, NSF, UL,…