Store Support, Customer Service Rep

Store Support – The Home Depot

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Assist customers in the lot and answer questions on product order status
• Support order fulfillment and ensure accurate processing of customer orders
• Provide administrative services as needed
• Direct customers to store departments or merchandise and interact with customers and vendors
• Adhere to cash management and program compliance requirements

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Industry: Consumer Services
• Location:
  
  Corvallis, OR

• Detail-oriented with proven time management skills
• Ability to work cooperatively with other Associates, vendors, carriers, and customers
• High integrity and customer-service focus