Vetco Operations Leader

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
* We love all pets like our own
* We’re the future of the pet industry
* We’re here to improve lives
* We drive outstanding results together
* We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
** Our Mission:
** The health and wellness company committed to improving the lives of pets, pet parents, and Petco partners.
** Our Commitments:
**** We always put pets first
- ** we rally around the belief that if it’s good for pets, it’s good for business.
** We raise the bar
- ** We catalyze the entire pet industry by combining passion and expertise, pioneering and trailblazing new standards in care.
** We build communities
- ** We bring together a community of pets and pet parents to deepen connections and celebrate the love between us.
** We deliver 360 solutions
- ** We are the constant partner to pet and pet parents, delivering connected, personalized solutions that are accessible in one place.
** We fight for every pet
- ** We strive to make health and wellness accessible for all pets, no matter their situation.
** Position

Purpose:

** The purpose of the Vetco Operations Leader is to provide daily leadership to their team and hub.  The Vetco Operations Leader will also partner with our retail store partners to provide an efficient and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Vetco Operations Leader represents the mission and values of Petco to all partners and guests.

The Vetco Operations Leader coordinates the overall operations of their hub in partnership with store support resources and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within their teams.
** Essential Job Functions
** The essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the role. The Vetco Operations Leader must be able to perform all the following duties and responsibilities with or without reasonable accommodation:
* Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
* Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner.
* Ensure all expenses are maintained within budgeted levels.
* Establishes, models, and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. Trains, coaches, and supports partners to do the same.
* Lead Vetco paraprofessionals to drive operational excellence and efficiencies while maintaining productive and healthy relationships with Veterinarians to drive a positive culture and cohesive team environment.
* Point person for all day-to-day functions of their hub including scheduling, equipment function and maintenance, fleet maintenance, inventory control and ordering, partner and DVM scheduling, team training, and handling client concerns.
* Responsible for creating a culture that fosters growth and development including, coaching, training, and accountability of paraprofessional partners, in partnership with TVM, Vet Services Support and Human Resources Business Partner (HRBP).
* Responsible for maintaining and/or growing staffing levels,…