Patient Coordinator; Family Vision Care

Patient Coordinator (All Family Vision Care)

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$16.50/hr - $18.50/hr

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please .

The basic function of this role is to evaluate, develop, and manage strategies through practice operations that drive profitable sales growth.

• Provide day‑to‑day management and resources to the practice or practices, including development of plans, supported by a positive and productive patient environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention
• Manage multiple direct reports and/or multiple practice locations
• Plan, develop, organize, implement and direct the day‑to‑day functions of the practice or practices and their programs and activities to ensure compliance, efficiency, and patient satisfaction
• Identify strategy for growth and execute plans to achieve growth goals
• Develop the practice budget including profit and loss responsibility of the practice, revenue, expenses and budgeting
• Review the practice’s policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients
• Address issues raised by employees and patients, and seek out appropriate solutions to make improvements
• Responsible for recruiting and hiring of staff ensuring that the most qualified candidates are selected
• Monitor performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews
• Market the practice in the local community and maintain an excellent public relations program
• Ensure effective communications are maintained within the practice and externally
• Work on special projects and perform other related duties assigned or requested

• Bachelor’s degree in related field or equivalent experience
• Minimum of 2 years of leadership experience in a business‑related environment; optical experience preferred; multi‑unit managed preferred
• State licensure or certification by a nationally recognized optician association as an optician is preferred
• Proven track record of sales growth through sales skills and accountability for sales results
• Ability to facilitate, train, coach, and develop excellent, results‑oriented, customer‑oriented, retail/sales‑oriented associates/teams
• Ability to recruit and select associates/teams
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results‑oriented associate, doctor and host relationships
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow‑up
• Strong influence and communication skills at all levels

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Unincorporated LA County Residents:
Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care