Box Office and House Supervisor

Special Instructions

When applying you will be required to attach the following electronic documents:

• A Resume/Vita
• A cover letter indicating how your qualifications and experience have prepared you for this position

For additional information please contact:
Tanner Buffy at tanner.buffy

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

Note:

All job offers are contingent upon Human Resources final approval.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Job Title: Box Office and House Supervisor

Appointment Type: Student Employee

Job Location: (not specified)

Position Appointment Percent: 100%

Appointment Basis: 12

Pay Method: Hourly

Pay Period: 16th - 15th of the following month

Pay Date: Last working day of the month

Remote or Hybrid option: (not specified)

Min Hourly Rate: $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro)

Max Hourly Rate: $21.50 (Standard); $19.50 (Non-Urban); $22.00 (Portland Metro)

This recruitment will fill one part-time (a maximum of 24 hours per week) Box Office and House Supervisor position for the Patricia Valian Reser Center for the Creative Arts (PRAx) at Oregon State University (OSU).

Box Office and House Supervisors will help with event setup, ticket sales, occasionally lead Guest Experience operations, support the Front of House Coordinator during events, and support the Box Office and Guest Experience Manager with administrative duties.

They will be familiar with current and upcoming events at PRAx, the performing and gallery spaces, policies, and display a high level of customer service.

They will be required to learn and follow the safety policies and procedures of PRAx, maintain a calm and professional demeanor, and demonstrate excellent communication and customer service skills.

Preference given to those able to work 10–24 hours a week. Flexible weekday, evening, and weekend work is required.

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development. Students develop vital career-readiness skills in the primary areas below:

• Critical Thinking
• Teamwork
• Leadership
• Professionalism

Box Office Operations

• Open and close building, venue and gallery spaces according to procedure.
• Ensure PRAx guests are served efficiently, accurately, and politely at all points of contact.
• Process customer sales, exchanges, and package requests through the PRAx ticket platform at the Box Office by phone, email, and walkup.
• Exhibit strong sales ability, including the ability/willingness to cross and upsell.
• Be responsible for basic reporting and tracking of ticket inventory.
• Adhere to all organizational and Box Office policies and sales initiatives.
• Responsible for knowing OSU cash handling and data security policies.

House Supervision

• Work with staff and concessions to ensure proper setup of relevant spaces in PRAx before events/open hours.
• Maintain a clean, inviting, and professional atmosphere.
• Unlock venue spaces at proper times and post proper signage.
• Consistently communicate with the FOH Coordinator, Stage Manager and/or Production staff for appropriate call-times, such as house opening and closing.
• Supervise and assist the Box Office with preparation/counting of cash.
• Lead or participate in the pre-event meetings to assign positions and explain policies/procedures/duties for Guest Experience staff before events.
• Assist staff, ushers, and guests during an event and be present in the venues and lobby.
• Ensure patrons are able to safely and efficiently exit the building.
• Assist Guest Experience staff in clean-up and closing duties, once the venues have cleared.
• Visually sweep and lock all doors to venues and PRAx at closing.

Customer Service

• Welcome, greet guests, and scan/verify tickets from event attendees.
• Politely direct and escort guests to their seats and/or venue entrances.
• Provide way finding of facilities and spaces at PRAx.
• Assist with crowd control and security.
• Calmly address disputes regarding tickets and seats.
• Attend staff meetings, pre-event meetings and other trainings…