Cortez Center Operations Coordinator

Job Title:

Operations Coordinator

FLSA Status: Part Time - non-exempt

Reports to: Cortez Service Center Director

Schedule: 25 hours/week

Supervises: N/A

Rate of Pay: $20/hour

Closing Date: 10/31/2025

• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is prorated for part-time hours.)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment; vacation accrual is prorated for part-time hours.)
• Pension Plan (after one year of continuous service) with at least 21 hours worked per week.

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b) plan)

To provide administrative and operational support to the Service Center and Thrift Store, including but not limited to supporting seasonal assistance/projects, seasonal fundraising efforts, such as our Christmas Kettle fundraising campaign, coordinating local volunteers, maintaining physical and electronic databases, providing social services to clients, and assisting the Thrift Store Manager with certain daily operations. This position will split time between the center's office and our Thrift Store.

• Case Management/Work
  • Ascertain needs of clients.
  • Determine if emergency need fits TSA guidelines and prepare complete case information sheets.
  • Obtain photo , and other required documentation.
  • Identify appropriate resources and make appropriate referrals.
  • Update application forms, information forms, and other client forms.
  • Data input of case documentation using Well Sky or other TSA databases.
  • Assist with center programs and seasonal assistance efforts.
  • Must have good working knowledge of TSA Family Services and all social services in the local area.
• Administrative
  • Manage walk-in clients and answer phone calls.
  • Help manage volunteers, including coordinating volunteers for fundraising and other special events.
  • Assist in grant writing and fundraising.
  • Work with vendors to obtain invoices, W9s and other relevant paperwork.
  • Submit request for payments to AP Workflow, prepare all paperwork/vouchers, including all backup documentation required by auditors and submit to DHQ Finance Department for payment.
  • Submit accurate weekly and monthly reports and statistics to DHQ in a timely manner using NSS application.
  • Ensure office supplies and hospitality items (e.g., coffee, tea, water, restroom items) are replenished and well-stocked.
  • Oversee the general appearance and cleanliness of shared office spaces.
  • Identify and report facility issues such as needed repairs, safety hazards, or supply shortages to the Service Center Director.
  • Attend meetings and trainings as requested.
• Thrift Store
  • Oversee their center's homeless clothing program and all documentation needed for said program.
  • Assist the Thrift Store Manager in keeping the store clean, well-organized and clutter-free.
  • Recruit, train, oversee, and schedule dependable volunteers.
  • Maintain responsibility for store keys.
  • Keep store stocked with paper and cleaning products.
  • Cash management which includes counting cash drawers, preparing deposits, ringing in sales, counting back change, recording daily and monthly numbers.
  • Transporting donations and purchases in and out of the store.

• Education
  • Associate's degree or at least two years in a related field or professional experience in a related human services program.
  • Bilingual…