Incident​/Service Delivery Manager

Role:
Incident / Service Delivery Manager

Location:

Corsham (Hybrid)

Duration: 6 Months

Day rate: £369

MOD SC clearance required

The main purpose of the Service Delivery Manager role is to provide governance across all areas of their services including service management, ITIL practices, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

• Tangible CV evidence of having worked in ITSM Service Delivery Manager / ITSM Service Manager roles in the past, in a mature ITIL compliant environment.
• Detailed understanding of IT Service Management, both within the development life cycle and in service delivery.
• Good virtual team management experience.
• Working knowledge of ITSM Tooling such as Remedy is desirable especially relevant to reporting.
• In depth reporting experience via industry standard toolsets (examples - Excel, PowerPoint, Power
  
  BI). Including setting up reports through the full lifecycle from requirements gathering to full operating capability.
• Good technical understanding of IT infrastructure environment(s) and Cloud based solutions.
• ITIL v3 or 4 Foundation certificate required.
• Experience of working with Agile and Lean practises