HTT - Truck Service Technician

Job Summary

Diagnoses, repairs, reconditions, and adjusts key systems and components of trucks and related equipment. This mid‑level position generally requires more than three years of experience and/or demonstrated job‑relevant knowledge and skills. The incumbent performs a variety of standard, complex, and technical tasks; is indirectly supervised, self‑starting, and often a team member on a large project.

The incumbent is expected to model the following practices daily:
1) demonstrate alignment with the company's mission and core business values;
2) collaborate with key internal/external resources;
3) participate in ongoing self‑development.

• Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership (VBL) tools and processes to ensure alignment with our Vision, Values, and Mission.
• Troubleshoot and diagnose moderately complex engine malfunctions and failures with direction and minimum supervision.
• Perform thorough engine and related equipment repairs on trucks and trailers with direction and minimum supervision.
• Disassemble, inspect, determine parts required, and reassemble to factory specifications within TRGs.
• Provide quality control/assurance inspections of completed tasks, including road testing.
• Use computers and related software to assist in diagnosing and reprogramming engines.
• Complete documentation for service reports, timecards, parts requisition, and returns.
• Interpret and utilize information from operating, maintenance, online resources, and service manuals/bulletins.
• Operate equipment and vehicles with possession of all necessary licenses and certificates.
• Adhere to contamination control and HAZMAT rules and regulations.
• Maintain all company equipment, tools, and vehicle in good, clean, and working order.
• Communicate job progress to supervisor and customer as needed.
• Work overtime as required by workload and customers' needs.
• Project professionalism with both internal and external customers, including personal appearance.
• Act as a mentor and coach to lower level technicians.
• Complete all assigned Technician Training Path courses and safety training.
• Consistently maintain an average rework of less than 1%.
• Ensure a positive average variance consistently.
• Work safely at all times and adhere to all applicable safety policies; comply with all company policies, procedures, and standards.
• Require regular and punctual employee attendance.
• Performs other duties as assigned.

• Ability to meet all requirements as outlined in Leveling Description Guide, including basic and advanced system knowledge (Electrical, Engine, AC/Heat, Fuel, Compressed Air, Cooling, Rear Differential, Intake/Exhaust, Drive Train, Clutches, Tier IV Emissions, Transmissions).
• Solid knowledge of equipment and tools, including design, use, repair, and maintenance.
• Sound knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling.
• Operational and control skills of vehicle fleet.
• Problem‑solving and troubleshooting skills.
• Verbal communication skills and exceptional customer service.
• Excellent time management and organizational skills.
• Ability to follow logical troubleshooting procedures.
• Ability to work independently and as part of a team.
• Ability to operate a conventional forklift.
• Ability to operate hand, power, pneumatic tools, and overhead crane.
• Ability to operate a vehicle on public roads and make precisely coordinated manual movements.
• Ability to read, write, and understand information; listen to and understand spoken words and sentences.
• Ability to complete HOLT's VBL classes and apply the tools.

• High school diploma or equivalent; accreditation from a technical school or applicable skilled trades program required.
• At least two years of experience required; three or more preferred.
• CDL – Class A or B preferred.
• ASE – Medium/Heavy Truck Certification (4 or more) preferred.
• AC Certification Required.
• Brake System Certification Required.
• Has met HDSI requirements for Service Tech 1; ability to complete HOLT's VBL classes and apply the tools.
• On‑going safety training required.