Loss Prevention Specialist

Responsibilities

Keeping expenses and profit loss under control is critical to growing our business. Our Loss Prevention Team works to minimize the loss of profits, systematically reduce shrink, and thwart organized criminal activity. As a Loss Prevention Specialist, you will work in our Stores to help protect our assets by preventing theft and reducing shrink.

Once you're eligible, you’ll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources—People—drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.

• HEART FOR PEOPLE… an ability to think like the Customer, not just about the Customer?
• HEAD FOR BUSINESS… the skill to convert how Partners understand financial / shrink results into action?
• PASSION FOR RESULTS… the interpersonal skills to navigate guidelines, and facilitate relationships and opposition?

• experience in investigative auditing or retail-related Loss Prevention
• knowledge of investigative techniques
• interviewing skills

• Detects / resolves external theft by identifying, investigating, resolving theft incidents
• Recovers assets; makes safe apprehensions
• Educates store Partners and management on Loss Prevention-related matters to improve theft awareness and maintain a safe store environment
• Conducts inspections of physical security standards

• Learns advanced interviewing techniques
• Conducts surveillance, detains, interviews persons apprehended in shoplifting incidents

• Writes / documents case reports for theft incidents; writes weekly activity reports

• High school diploma or equivalent
• 1‑2 years of experience in investigative auditing and / or retail Loss Prevention
• Experience in / working knowledge of investigative techniques

• General knowledge of video systems
• Moderate PC skills including MS Suite (Word, Excel, PowerPoint, Access, Outlook) and computer software programs / applications required by the job
• Good interviewing skills
• Excellent written / verbal communication skills; bilingual language skills a plus
• Ability to manage multiple priorities and shift focus between tasks; attention to detail
• Ability to work with highly confidential information
• Ability to confront individuals in a calm and diplomatic manner
• Ability to work in a team environment

• Function in a fast-paced, retail, office environment
• Travel by car or airplane with overnight stays
• Lift up to 20 lbs on a regular basis
• Work extended hours and rotating schedules
• Access and move around all areas of the store quickly
• Make theft apprehensions
• Conduct visual surveillance of the store
• Have a reliable source of transportation (required)
• Obtain / maintain a valid driver's license (required)