Service Manager - Security

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Why Join Allied Universal?

** RESPONSIBILITIES:*
* ** Caring Leadership, Client Engagement, and Operational Oversight:*
* + Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime

+ Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams

+ Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property

+ Leverage Allied Universal's AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability

** Safety and Compliance:*
* + Respond to escalated issues professionally, coordinating with clients and internal teams

+ Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

** QUALIFICATIONS (MUST HAVE):*
* + Must possess one of the following:

+ Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization

+ Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization

+ High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

+ Valid driver's license if driving a company vehicle, or personal vehicle while conducting business

+ Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.

+ Experience in leading development, and retaining a diverse team while building positive client relationships

+ Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

+ Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results

+ Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction

+ Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner

+ Proficiency in web-based applications and computer systems, including Microsoft Office

+ Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence

+ Excellent oral and written communication skills

+ Knowledge of safety protocols and delivery service

+

Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

** PREFERRED QUALIFICATIONS (NICE TO HAVE):*
* + Professional, articulate and able to use good independent…