Service Account Manager

Overview

Position Summary
Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Sells new service maintenance agreements and truck-based service & project work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts.
• Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Maintains regular communications with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.
• Continuously generates new sales by using existing and potential customer networks and social networking.
• Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
• Partners with Service Supervision and Technicians for repair and replacement opportunities.
• Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings.

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Sells new service maintenance agreements and truck-based service & project work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts.
• Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Maintains regular communications with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.
• Continuously generates new sales by using existing and potential customer networks and social networking.
• Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
• Partners with Service Supervision and Technicians for repair and replacement opportunities.
• Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings.

• Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry experience
• 2+ years of direct relevant experience
• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and…